Living Spaces, Living Spaces Phoenix AZ Will not fix a brand new kids bed that is missing hardware. Arizona

Bought a Bayfront kid's bed with storage drawers at the bottom of the bed, after installation I noticed that the drawer box does not have any means to be secured to the bed, so I called living hell(spaces), No Reply!!! Tried again and was told to send pictures showing the problem, and I did. No one replied to my sent pictures, took 3 calls for them to actually schedule a technician to come to my house to see the bed in question. After careful inspection the Tech saw the problem and agreed that it was not right and submitted an emailed report with his findings promising that someone from living hell will contact me. NO one did!! I waited a couple of weeks and called to inquire. They said they were sorry for not getting back to me but they review the report and call me. They did NOT!! I waited again and called. After a painful conversation with a customer rep and a manager I found out that they all have a scripted answer for customers with complaints: send it back BUT there is a restocking fee that will apply. I tried to explain that I only had the item for 6 weeks most which was delays from there part, and on top of that I had paid for an extra protection plan($ 97.50) and they still wouldn't budge!!! The manager explanation was "the bed is not defective, that's the way it is supposed to be, and the tech that we sent to your house is a third party contractor so we don't agree with his report or what he said. Now if you want to send it back we will charge you a restocking fee or keep it, it's up to you" !!! I just sent an email to their corporate office with no hope of a reply but I'll update this review if I do hear from them.