Living Spaces Living Spaces Furniture Irvine California

My husband and I purchased a reclining couch and matching chair form Living Spaces In Irvine California in 2012. We noticed that the fabric on the couch was cracking and ripping at the seams and headrest. We complained to the store manager in the Huntington Beach store who sent out a specialist to evaluate the couch and take pictures. The  Person who came out stated that the material was disunctional and submitted the pictures to the claims dept. He also stated they should give us a refund since we paid 1500$ and it was only 2 years old.

The claims Dept. called me a few days later stating that our manufactures warranty was only good for only 1 year and because we had not purchased the extended warranty they could do nothing. When I told them I wanted to speak to a manager a woman claiming to be a manager called me back and pretty much stated the same thing. When i asked her if Living Spaces was going to do anything to help us remedy this situation to keep our business she said no. That they had to adhere to the strict manufacture warranty on the fabric.

Shame on you Living Spaces! I should not have to pay extra money to ensure my less than 2 year old couch doesnt  shred at the seams! And the fact they are unwilling to help fix the problem to keep a customer says everything about the integrity of this company! I will urge everyone I know to stay away from this horrible company and their subpar furniture!!