Low Book Sales consumer fraud ripoff business that doesn't give a dam Salt Lake City Utah

It appears to me that this is a case of lack of consumer education. I myself have been in to the salt lake Low Book dealership several times and have had a good experience dealing with the salesmen every time. I have yet to buy a car myself from there not on account of their way of business but due to my own financial status. It is every car salesmans job to sell cars, end of story. It is not the salesmans job to decide if a new car is right for you or not. The fact that this consumer obviously has access to the internet means a good idea before making any purchase in the future would be to go to an appraisal website and find the value of the item to be purchased. It's up to a consumer to decide weather or not a product or service is right for them, and the tools to find out are all at your fingertips. I tip for any buying you do from here on out would be to make sure you know everything about a deal you make or contract you sign before you so much as jot down a single initial.

I would like to take this time tell my story of the low book experiance. I was employed there 2002,Dave hired me to be the service advisor due to my service expereiance at goodyear. I was very impresed with the whole opperation and the way that the whole company seemed to be service orrianted,and soon after being there I new this was the place for me. Dave and Jared both were commendable people with great conccerne for ther company and customers . Theyhave strict policies taking care of customers and treating them profesional.I know from personal experiance that matt's sittuation is rare and never hered of if as many people with great experiances wrote in ,this web page would be overwelmed. So with that sayed let me continue with my experiance...........


Well it turned out that it was I loved the service level of the whole crew. every one pitched and made customers top priority and tried to take care of them to the very best of our powers and capeabilitys.Well after some time passed of this great and superior service there came a time that I made a an unforgivable mistake,and unto dave disapointment we had to severe ties.

Well last,about six mounths ago I went there to purchases a vehical and let me tell you. Service is still far superior over any other company in the salt lake valley . I was very impressed with whole operation and skill and proffesionalism of the entire crew. the all were so great i recomend the low book experiance to everyone. thanks low book, you are the best . and matt well Im sorry that you had a one in a million experiance , dont let it get you so down bud, but dont blame your finacial statis on low book sales. there really just trying to help.

Thanks Matt for all of your insightful information with this company. I visited many companies like this on the internet only to get as much information as I can. I can say quite honestly that everyone of these car dealerships that I have visited via the internet have been hit with fraudulent reports.

I'm in agreement that most car dealerships are in face bottom feeders. I have two sons that are of the age to drive and need cars, they have jobs but no credit.

I wanted them to establish some form of credit to get them going in life, but by reading reports such as yours I will stay far away from ever doing business with companies like this in the future.

It must be nice to know that your comments are making a difference to the rest of us consumers. We do have a voice and do have a choice.

Thanks again for the information that will keep me far away from a company that only exploits their customers to gain that almighty dollar. They will pay in the end!

when i first saw the commercials on tv for low book sales the first thought i had was "mafia hit men" and that cured me of ever going to that company
my uncle is in the mob and his "associates" look like those goons on tv for low book sales. hehe.

michael - salt lake city

Dear Matt I Feel You. I Was Ripped Off By LOWBOOK As Well ,But I Was Ripped Off For $13,000 I Am Calling Channel 2,4,5 & 13 Tommorow. Thanx To The Fella At Channel 2 For The Recourse Advice.I Just Wanted To Say I Read A Rebuttal From The Owner Claiming They Back Up Their Cars For 60 Days, And That Is A Bunch Of Crap!!

I Bought A Dodge Ram That Had A Blown Motor , Not To Mention Several Other Problems That Would Not Pass Inspection OR Emissions ,On A Saturday Night.When I Brought It Back Monday Afternoon They Said They Would Fix It For Me,But After Having My Truck For Over 45 Days They Called And Said They Needed $500 To Put In The USED Rebuilt Motor They Had Got For It! This Is FRAUD!! They Never Intended To Take Care Of The Problems,They Just Wanted To Stall Me Off Till They Got Paid By The Bank!!

Sorry Andrea But If You Werent Ripped Off Yet , You Are Lucky (Or An Employee Or Relative)But I Would Not Refer Your Friends Or Family Cause They Are Gonna Be Upset When They Get Ripped Off Like The Rest Of Us!

Mr. Hammer? Or is it Jacki Chan? Please, if you really had an intelligent opinion, I'm sure you would have expressed it somewhere in your rant of insults, and you would have used your REAL name not a pseudonym. I have no idea why you would attack and insult me over a letter I submitted with my opinion of a business that I like, and support.

You definitely have an incredibly obtuse way of expressing yourself. How mature of you to call my mouth "Filthy", do you actually eat with yours? It was not MY letter that was riddled with expletives, it was YOURS.

I feel bad that Matt did not get the deal he wanted, like I said every deal is different. I am not up side down on my car loans, I have never felt ripped off. I do not have negative equity on my cars. I read the fine print. It's all part of being an Informed Consumer.

I am not David's mother. I'm not even David's friend. I have conducted business with him. Honest business. I was straight forward with them, and they were straight forward me. I cannot control what they do, or how they do business with other people.

I can only control what they do with my business. I have sent friends and family members there. Low Book always treats them with the same respect they treat me with. As for me now "knowing where I can stick my opinion", How about straight up your a*s, that way you will have at least one intelligent opinion. Nice touch calling me a "punk a*s b***h", we don't talk like that on the "Outside".

I work at channel 2. I can tell you Matt that the best thing to do is to have this whole story exposed to the entire Utah TV viewers via "Get Gephardt" please call us A.S.A.P. so we can get to the bottom of this.

This is not the first complaint we have heard, but apparently they made a legally binding verbal contract with you for you to receive your 1k back from them and now they have violated that contract.

Also when you have called our station so we can investigate please call Mayor Anderson's office I can guarantee he will also get to the bottom of this as well. You need to take every legal recourse available to you now.

Also 25 dollars is all it will take to file a complaint in small claims court, which is also another step.

Please follow these three steps so that this company who cheats lies and steals from the consumer can start to be put out of business. Do not retract your statements...

THEY ARE BLACK MAILINIG you ..
this is extortion and very against the law and David is committing a felony by extorting you.

At first I read your initial rebuttal with amusement but stayed my hand, there being so many mouthpieces for me to deal with, plus I have faith that human nature would let you do the right thing. My blood began to simmer however when I read the transparent shilling of "Andrea". What is she - your mother? Now I see that Low Crook refuses to give Matt back his grand! Guess what? You just opened a 55 gallon drum of HAMMERTIME WHOOPASS, MOTHERF----RS!

Here it comes real quick Fraud Hammer X style, so watch out! Punkass b***h Andrea, right to your filthy shill mouth, POW!! Ouch! David at Low Crook Sales, right to your dome, straight up: HAMMAH PLEASE! BANG! Oooooh! Painful? Too bad! I'm just getting started!

Hey David - high volume sales? How about high volume BULLS**T! Ha ha! DON'T MESS WITH THE CONSUMER! POW!! Ooooooh! That hurt! You can't hide from the Hammer behind your legalese! No sir! KABLAM!!! Ouch! Are we having fun yet? Can I recommend a book for you to read? It's called "Bankruptcy 101"! My man Matt is going to OWN your piece of dog crap a*s! Ha ha! High five! Psych! POW!!!

Here is an update to the situation.

Low Book told me that as of February 20th, if I had not picked up the car, they were going to have it impounded. I had a day off on Wednesday the 19th and called them.

I found out that they had sold the car to another person on February 18th. I was in disbelief. How the hell can they sell a car to someone else when they claim that you have to "take this car, there is no way you can get out of the contract"? So, I called the bank on February 19th and found out that the contract had been terminated and the loan had been paid back.

I'm thinking great, the consumer wins, it will teach these bastards to mess with people, especially people that are informed. So at this point, there was only 1 matter left to settle, my down payment of 1000.00 dollars. I called them and they said to come pick it up.

So I went there on the evening of February 21st at about 6:30pm. They said that I would have to come back when their accounting department was there, and they are only there until 5pm, Monday through Friday. I was like, why the hell didn't you tell me that in the 1st place. It's not like I want to spend any more time in that hellhole than I have to.

I work from 10am to 6pm everyday, so my hours don't coincide with when there "accounting" people are there. So I have Wednesdays off, and went down there today. The guy that owns the place looks me straight in the face and tells me that the only way that they will give me MY money back is if I retract my statements that I have made on this site, and inform the other entities that I have contacted about this place, and chalk it up to "buyers remorse", and that these comments were made in haste. Unbelievable. Truly.

So my brother's wife called them and talked to David (the owner of the company), and he straight up told her that if he was there when I had originally came in telling them that I didn't want the car, he would have just terminated the contract right then and there.

He said that because of all the bad "publicity" that his company has received, (and to be perfectly honest, I don't know who else has contacted him about this situation), that if I come in the office tomorrow and retract my statements, (i'm assuming on this website), he will give me my money back.

He can't do that, and I absolutley refuse to do so, because everyone as a consumer, needs to know about these people. I have another vehicle lined up that I am buying, and I need my money back. I don't own the vehicle that they sold me, the contract is terminated, bottom line.

I am thinking of retaining legal representation at this point. It is now a freedom of speech issue. Bottom line is, I want my money back, and I walk away.

As for my response to "Low book sales is the only place to buy a car.....", I am glad that you have had 3 good experiences with this company. And I will tell you something else, I wonder how much you have been ripped off. If you actually read everything that has been written on this company, you will notice that these bottomfeeders tried to sell me a car for double what it is worth.

They also work with banks that are so ridiculously hard up for business, that they are stupid enough to lend 200% LTV. I never disputed the fact that I have crappy credit. I fully understand that I am not going to get desirable terms on a loan, which is why I have put together enough money to buy a car from a private seller (provided I ever get my money back).

I never said that I didn't sign a contract. It had nothing to do with "wanting a car and not wanting a payment". I am glad that they have treated you with respect, and i'm sure the reason why they are so nice to you, is that you keep coming back for more. I would love to see the amount of negative equity that you have on your loans at this point, being that you have now bought 3 cars from them. I am also glad that your opinion is definatley in the minority here. It is obvious that you are very uninformed. I have no sympathy for someone that CHOOSES to do business with this company, especially after reading this account of events. You are entitled to your opinion, and now you know where you can stick, because nobody cares.

I will update this report after this company has read this comment. The way I see it, they have 2 choices. Do the right thing, and give me my money back, and I will update this site accordingly. Do the wrong thing, and i'll see them in court.

I have read the comments that other consumers have written about Low Book Sales. I want to add my own. Last month I purchased my third car from them in about 3 years. I have ALWAYS been treated with respect and have been given superior service. Anything they have promised me they came through with and then went the extra mile to make it even better. They have never been deceitful in any way with me.

The owners, sales staff and service staff are always available to help if I have a question, or on the rare occasion, a problem. The most recent car I purchased they found for me, at my request.

I realize that every deal is different, but I feel like Low Book is being degraded by a customer who wanted a car and not the payment. If your credit is not A+, your interest will be higher. As your credit improves, so does your interest rate. I'm sure they must have explained this. I was always clear on all three deals I have made with them.

I have absolutely zero reservations about referring my family, friends or for that matter, anyone who needs a car to Low Book Sales.
I have sent many people there who have all had a great experience purchasing from them. Don't let one persons [self caused] bad experience stop you from shopping or buying from Low Book.

Could it be possible based on the written comment "Low Book Sales is not a Bank; they are a high volume car dealership.

" that possibly then this so-called dealership has too much volume to give professional courtesy? I believe they do. The comment to the complain that was given by the dealership was in itself proof that there are most likely no professionals at this business.

I have heard many other rumors about how they mislead verbally and how they have no ethical means of conducting business...The best suggestion I have for Matt is to call the Salt Lake Tribune Rowley and wells I believe they are called and Get Gephardt at channel

2. These 2 things will make more consumers aware and hopefully Low Book sales will be run out of business, since people with attitudes such as "Dave" should not be able to prey on the public....Good luck Matt call Gephardt and Rowley and Wells at the Salt Lake Tribune A.S.A.P.

Also write letters to your local senator and congressman to advise them what this bottom feeding company is doing. You can also obtain from the local Sheriff dept and permit to picket the front of this establishment. I hope this info helps.

I have read the report filed by Mr. Matt and Low Book Sales and I have to say that I feel that Low Book should terminate the contract with Mr. Matt, as a former Rick Warner dealership employee, which dealt with the subprime market, it was almost mandatory to allow the 72 hours return policy to maintain business and to obtain referrals, as many companies rely on these referrals as a primary source of business. With that said, what would it hurt Low Book to terminate this contract?

After all, Mr. Matt has already spoken to the bank and there isn't anything they can do, as the power is in the dealership's hands, although they state that it isn't.

It is in their power and they can do something about it and if they don't it will hurt business in the long run, as every car that I have ever purchased has come with a 72 hour return policy with no questions asked and if Low Book doesn't honor that then they will start losing business to the dealerships who do.

A concerned consumer

Upon further review, I have also come to find out that the financial institution involved with this transaction is also a predatory lender. Based on book value of the car, which is a 1998 Chevy Cavalier, with 78000 miles, the car is only worth, tops, (based on kelley blue book and nada), 4200.00. The price on the car was 8000.00, which Low Book also outright, absolutely refused to negotiate on. Granted, I should have found out the value of the car to begin with, but so be it. Obviously, there has been an inflated appraisal done on the car, because the only other addition purchased on the car was gap insurance, which is 300.00. Any reputable bank will only lend 115% LTV. I am going after them as well.

I have also found out that the "3 day right to rescind" is a myth. After speaking with an agent at the Utah Department of Motor Vehicle Enforcement, he explained that it is not law, it is a myth. He also said, in his own words, that "though it is a myth, any reputable dealer will give a 72 hour return period, as a courtesy to their customer", and to stay away from car dealers that do not give this, because they will do absolutely anything to sell a car. Anyone living in the Salt Lake City area knows that this car dealership is among the hordes of "bottom feeders" of car dealerships. They cater to the sub-prime market, and take advantage of every person that walks in their door. No, they do not supply the financing, but they obviously ARE in the business of ripping people off.


Now, for the rebuttal to my original comments from said dealership. First off, there was never any intentions not to "honor the contract" that I had signed. Anyone who has ever purchased a vehicle knows that the salesrats that you buy the car from are putting so much pressure on you, they do not give you a chance to think about the terms of the loan. They want it done, right here, right now. Yes, I did sign the contract. I never disputed that fact. Upon further reflection and good advice, I decided that this deal was not for me. Any dealership that has any integrity, would understand this, and let it go. I know this for a fact. When I told my brother's wife this, she said, "Is this company that hard up just to sell a car". The point is, this beyond ridiculous. This company talks about customer satisfaction, but have absolutely no comprehension of what those words mean. Bottom line, a 21 year old kid walks into a dealership that is supposed to work hard for you. The fact is, everyone that walks out of this place is walking bow-legged.

As for the comment about me "walking into the place, using profane language and throwing his papers all over the dealerships show room", total BS. I walked into the place, (and if you want to call that place a showroom, your exaggeratingit's more like a hole in the wall), spoke w/ the salesrat I had dealt with, and he comes back after talking w/ the excuse for a human being that they call a "sales manager", and said straight up, "too bad". I have been in the office for 15 to 20 minutes at that point and had calmly explained the situation. Of course I was a little upset at that point. I then called my brother in to remedy the situation, due to the fact that he has been in the financial industry for a long time, and has bought multiple cars, and has never even come close to seeing any situation like this at all. The sales manager thought he was a real smart guy, so we decided to walk away and threw the papers down in disgust.

I have learned that there is various recourses that can be taken, and all will be explored. First off, the worst thing by far for this so called "dealership", is word of mouth. I have nothing to back me up legally, but I do have rights as a consumer to be heard, and I will. If this dealership doesn't want to extend common courtesy's, then they will be penalized for it accordingly. This is one consumer that will not be intimidated.

As for the last comment, since we're now getting personal, all I have to say is that, I have plenty of friends, that believe me, you don't want to know, i'm sure that you've already heard from at least one of them. I will make people along the wasatch front aware of this so called "dealership" if it is the last thing I do, and you'll be out of business in 6 months just like the rest of the bottom feeders that I have seen come and go.

Mr. Matt purchased his car and signed all the documents including an installment contract from the lender that approved his loan. He also gave Low Book Sales $1,000 down toward his purchase. He did not drive the car he purchased home the day he bought it because he had another car with him. Mr. Matt is the one who is dishonest.



He signed a legal binding contract with a local Bank and acts like he has no intention of honoring it. Low Book Sales is not a Bank; they are a high volume car dealership.



They stand behind every car for 60 days after the purchase. If someone purchases a car, gets a loan through a local bank, the dealer does everything they promised, why should the dealer pay off the bank and take the car back. Mr. Matt read all paperwork prior to signing it. Low Book Sales does not decide what someone's interest rate will be. They can get rates as low as 4.5% APR fixed. Rates are based on the customers credit and the bank decides the rate.



If Mr. Matt is upset about his interest rate, why did he sign the contract? Low Book Sales, sales over 300 cars per month and tries to make every customer happy. We would consider unwinding Mr. Matt's purchase but he came in using profane language and threw his papers all over the dealerships show room. Perhaps he should consider reading the book "How to Win Friends and Influence People"