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Report: #594045

Complaint Review: MetroPCS - Internet

  • Submitted:
  • Updated:
  • Reported By: Keith — Atlanta Georgia U.S.A.
  • Author Confirmed What's this?
  • Why?
  • MetroPCS Internet United States of America

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On February 3rd, 2010 I purchased my MetroPCS Motorola VE240 from MetroPCS.com. On the site, at the time it said Phone Cost $49.00 Minus Mail In Rebate $40.00 Equals $9.00.


I activated my new phone on 3/3/2010 and mailed in the rebate form, supplied my invoice from ordering the phone online, and the bar code from the box that phone came in also on 3/3/2010.

On 4/16/2010 I receive a notice telling me that my rebate request was not postmarked by the cut off date. The only problem I have with that is that the letter was dated 4/8/2010 and the cut off for the postmark was 4/14/2010.

I intend on filing complaints with the State of Georgia Office of Consumer Affairs as well as taking legal action in Federal Court. 

This report was posted on Ripoff Report on 04/17/2010 03:35 AM and is a permanent record located here: https://www.ripoffreport.com/reports/metropcs/internet/metropcs-the-great-phone-rebate-false-advertising-and-refusal-to-follow-through-on-rebate-594045. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
4Author
0Consumer
0Employee/Owner

#4 Author of original report

FINALLY

AUTHOR: keith.studley@att.net - (U.S.A.)

POSTED: Saturday, June 19, 2010

Well I finally got the remainder of my rebate in, thank god. I refuse to do business with them. I am going back to Boost and staying there.

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#3 Author of original report

REBATE RECEIVED WRONG AMOUNT

AUTHOR: keith.studley@att.net - (U.S.A.)

POSTED: Monday, May 24, 2010

I received my rebate on 5/21/2010, however it was for the wrong amount. The original rebate was for $40 and they only sent me $20. I have subsequently filed suit against MetroPCS and The Advertising Checking Bureau seeking the other $20 plus punitive damages for false advertising in the amount of $400.

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#2 Author of original report

Still Nothing.... This is ridiculous!

AUTHOR: keith.studley@att.net - (U.S.A.)

POSTED: Saturday, May 15, 2010

5/7/2010 1:38 PM
From: Martin, Mindy
To: Keith S
It has not been mailed yet. You should receive it within the next 2 weeks. We have sent your information to American Express but they have not mailed the card yet.

 

Thanks,

Mindy

 


--------------------------------------------------------------------------------

From: Keith S
Sent: Friday, May 07, 2010 12:37 PM
To: Mindy Martin
Subject: Re: Rebate Claim
Importance: High

 

Hello Ms. Martin,

 

I am wondering if you can find out if the rebate has been mailed yet. I am afraid that it may have been stolen out of my mailbox, and Monday marks the 4th week since you informed me that it was reprocessed.

 

Please reply and let me know if the mailing date can be found out.

 

Respectfully,

Keith P. S

 

From: Mindy Martin

Sent: Monday, April 19, 2010 10:47 AM

To: Keith S

Cc: 'Raelynn Dorsey'

Subject: Rebate Claim

 

Good Morning Mr. S,

 

You rebate has been reprocessed and you should receive it within 3-4 weeks.

 

If you have any further questions, please feel free to contact me.

 

Thanks,

 

Mindy Martin

Account Specialist

_____________________________________

 

The Advertising Checking Bureau

90 Years of Excellence

 

1610 Century Center Parkway

Suite 104

Memphis, TN 38134

Phone: (901)346-9941 Ext. 1108

Fax: (901)345-8812

www.acbcoop.com

 

This e-mail is intended only for the addressee(s) and may contain confidential information. If you are not the intended recipient, you are hereby notified that any use of this information or dissemination, distribution, or copying of this e-mail is strictly prohibited. If you have received this e-mail in error, please notify the sender immediately by return e-mail and delete the original message. Thank you.

 

 

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#1 Author of original report

Pictures of Rebate Terms and Denial Letter

AUTHOR: keith.studley@att.net - (U.S.A.)

POSTED: Sunday, April 18, 2010

Here are pictures of the denial letter and Metro PCS Great Phone Deal Rebate Terms.

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