MetroPCS lemon phones  alexandria virginia

I bought a ZTE blade from metro pcs on rosehill in Alexandria, VA in January.  This was the FOURTH phone I had to buy in 18 months. In less than a week, the case was broken.  Shortly after, I realized the metropcs technician hadn't properly formatted sd card that I had paid for.  After 2 weeks, I reported specific problems  with the phone.  The franchise owner said he would have to factory reset the new phone, we scheduled a time to do so.  When I came in the next week for the scheduled reset, he wanted me to do it.  He tried showing me how, wouldn't explain why a supposedly new phone had to be reset. 

In my attempt to follow his instructions, I lost 10 years worth of contacts.  The phone didn't work well but some better, but I did file a BBB report.  Courtney.Harrell@T-Mobile.com offered me a replacement device that I never saw.  In April, the phone was so dysfunctional that I was unable to work (I have no income without a phone).  I tried purchasing new cords and charger, but that didn't help.  I went to a corporate repair store to be told that the phone had known problems, was defective.  They wanted to "factory reset" AGAIN, so I left and went to another company to start all over.  In all, I spent $300+ in the first 4 months of 2018 and had to start all over elsewhere.