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Report: #498490

Complaint Review: Mineral Elements By Eden - Eden Cosmetics - Internet

  • Submitted:
  • Updated:
  • Reported By: cmfe — Royal Oaks California USA
  • Author Not Confirmed What's this?
  • Why?
  • Mineral Elements By Eden - Eden Cosmetics www.edencosmetics.com Internet United States of America

Mineral Elements By Eden - Eden Cosmetics Mineral Elements My 9 year old daughter saw it pop up on the computer and filled out information and used my credit card. When I received the product I asked to return it they said it has been past the trial period. Internet

*Consumer Comment: Your fault

* : Questions.

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I received an item from Mineral Elements on Friday night, and called Monday to find out how to return.  They said I was past my grace period. Even though I received it on the 18th of Sept. they say it started on the date it was ordered which was the 9th.  So they purposefully stalled the shipping to automatically charge you and avoid having to credit you.  I told them I want to return, since I did not order.  They refused to credit even if I returned. 

I later found out that my 9 year old daughter thought she only had to pay the amount they listed and did not know it was a scam..she was on computer and the ad popped up.  She used my credit card without my permission. 

I am trying fight it with my bank.  I currently have canceled my credit card so the fraud of a company can't charge me anymore. 

Why does the government allow these companies to continue to operate.

This report was posted on Ripoff Report on 09/21/2009 09:48 PM and is a permanent record located here: https://www.ripoffreport.com/reports/mineral-elements-by-eden-eden-cosmetics/internet/mineral-elements-by-eden-eden-cosmetics-mineral-elements-my-9-year-old-daughter-saw-it-p-498490. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#2 Consumer Comment

Your fault

AUTHOR: Ramjet - (U.S.A.)

POSTED: Tuesday, September 22, 2009

The company is not fraudulent and the bank doesn't owe you anything.  It was a legitimate transaction as far as they are concerned, they don't even know you are telling the truth, maybe you made up the story to return the product out of their return period.  You need to pay it and then deal with your daughter so she won't/can't do it again.

you made some mistakes, learn and move on.

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AUTHOR: Flynrider - (U.S.A.)

POSTED: Tuesday, September 22, 2009

   Why is it that your 9 yr. old daughter has access to your credit card?

   An even better question is, why is your 9 yr. old daughter surfing the Internet unsupervised? 

   That would appear to be your most serious problem.

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