Complaint Review: Monro Muffler - Saranac Lake New York
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- Author Not Confirmed
- Monro Muffler 116 River Street Saranac Lake, New York U.S.A.
- Phone: 518-891-6270
- Web:
- Category: Auto Repair Service
Monro Muffler RIPOFF Faulty work causes more damage, a promise to pay broken Saranac Lake New York
*Author of original report: Thank You Terry
*UPDATE Employee: Jeffrey is correct
*UPDATE Employee: Jeffrey is correct
*UPDATE Employee: Jeffrey is correct
*UPDATE Employee: Jeffrey is correct
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I brought my 1999 GMC Sonoma to Monro Muffler to have the U-Joints replaced. After the work was done I noticed a slight vibration when I drove. I took the truck to a GMC dealership to have it looked at, they informed of the following.
When Monro Muffler replaced my U-joints they placed the drive shaft in a vise and squished it. They also used a torch on the aluminum shaft partially melting it, all of this caused the shaft to go out of balance, resulting in the vibration when I drove. I had to have the drive shaft replaced. $$$$$.
I went to the Munro Muffler shop which did the work and caused the damage, they agreed to pay for the parts and labor of the new drive shaft and to refund the cost of the U-joint replacement. I filled out paper work and the Manager, Tim Pollock, said I would have a check in a couple of weeks. Four months later and several the check is in the mail promises and still I wait.
Jeffrey
Saranac Lake, New York
U.S.A.
This report was posted on Ripoff Report on 07/24/2004 04:45 AM and is a permanent record located here: https://www.ripoffreport.com/reports/monro-muffler/saranac-lake-new-york-12983/monro-muffler-ripoff-faulty-work-causes-more-damage-a-promise-to-pay-broken-saranac-lake-100330. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#5 Author of original report
Thank You Terry
AUTHOR: Jeffrey - (U.S.A.)
SUBMITTED: Thursday, July 29, 2004
Terry is correct, I did receive the check over night after he and I spoke, Thank You. Terry and Monro Muffler have taken steps to make a bad situation right.
If the store manager, Tim Pollock, would have followed up on my problems I am sure it would have never escalated to this point.
Congratulatins Terry & Monro Muffler
#4 UPDATE Employee
Jeffrey is correct
AUTHOR: Terry - (U.S.A.)
SUBMITTED: Wednesday, July 28, 2004
Jeffrey is correct, we did indeed mess up in regards to his repair. I do need to clarify what happened with his check.
We did mail a refund to him on 5/28/2004 for the amount agreed upon. Unfortunately, we did not have the correct address, and the check was returned to us by the post office.
Upon reading the complaint above, we were able to track Jeffrey down, get his proper address and overnight the check to him. He received it yesterday afternoon, 7/27/2004.
Yea, Jeffrey is right, we do make an occasional mistake. We do however stand behind our work and make things right when these things happen.
Terry Haschmann
Director of Customer Service
Monro Muffler Brake, Inc
#3 UPDATE Employee
Jeffrey is correct
AUTHOR: Terry - (U.S.A.)
SUBMITTED: Wednesday, July 28, 2004
Jeffrey is correct, we did indeed mess up in regards to his repair. I do need to clarify what happened with his check.
We did mail a refund to him on 5/28/2004 for the amount agreed upon. Unfortunately, we did not have the correct address, and the check was returned to us by the post office.
Upon reading the complaint above, we were able to track Jeffrey down, get his proper address and overnight the check to him. He received it yesterday afternoon, 7/27/2004.
Yea, Jeffrey is right, we do make an occasional mistake. We do however stand behind our work and make things right when these things happen.
Terry Haschmann
Director of Customer Service
Monro Muffler Brake, Inc
#2 UPDATE Employee
Jeffrey is correct
AUTHOR: Terry - (U.S.A.)
SUBMITTED: Wednesday, July 28, 2004
Jeffrey is correct, we did indeed mess up in regards to his repair. I do need to clarify what happened with his check.
We did mail a refund to him on 5/28/2004 for the amount agreed upon. Unfortunately, we did not have the correct address, and the check was returned to us by the post office.
Upon reading the complaint above, we were able to track Jeffrey down, get his proper address and overnight the check to him. He received it yesterday afternoon, 7/27/2004.
Yea, Jeffrey is right, we do make an occasional mistake. We do however stand behind our work and make things right when these things happen.
Terry Haschmann
Director of Customer Service
Monro Muffler Brake, Inc
#1 UPDATE Employee
Jeffrey is correct
AUTHOR: Terry - (U.S.A.)
SUBMITTED: Wednesday, July 28, 2004
Jeffrey is correct, we did indeed mess up in regards to his repair. I do need to clarify what happened with his check.
We did mail a refund to him on 5/28/2004 for the amount agreed upon. Unfortunately, we did not have the correct address, and the check was returned to us by the post office.
Upon reading the complaint above, we were able to track Jeffrey down, get his proper address and overnight the check to him. He received it yesterday afternoon, 7/27/2004.
Yea, Jeffrey is right, we do make an occasional mistake. We do however stand behind our work and make things right when these things happen.
Terry Haschmann
Director of Customer Service
Monro Muffler Brake, Inc
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