Moxie Pest Control Poor Service, Refused Refund After Cancellation Corona California

I can immediately tell that this customer is incorrect in his assumption. On a cold wet day we would use a granular formula as opossed to a spray. The granules are similar to sand and cannot be seen when placed in the grass. A typical service does not take longer than roughly 15 minutes when applying the granules as they are broadcast across the lawn (spraying can take longer due to the amount of precision involved). It is company policy to use the granules to ensure protection throughout wetter service intervals, and good common sense. Spraying a water based product would be less effective if the ground was wet because the product would be less likely to adhere to the surface.

Moxie guarantees its customer satisfaction! In fact, if a customer ever has an issue with the way a service was performed we will re-do the entire service for absolutely free. Considering the customer refused a free re-service, it sounds like he or she may have been simply trying to get out of having to pay for the service. With over 40,000 customers in southern california, this does happen from time to time. We make it our goal to go the extra mile. If there is a service concern, we want to make sure a customer feels like we did whatever it took to resolve the issue. However, letting someone not pay for a performed service does not seem fair to the company, especially when we have documentation proving the work was performed by our technician. Please call us for further questions and we would be happy to look over the account specifically.

As with all companies, deliquent accounts must go to collections at some point. If asked "what will happen if I don't pay" one of our customer service representatives may have mentioned collections out of concern for your credit, but we would not intentionally use this as a threat.