Myhelphub.com Bradley Thompson's Advanced Cosmic Ordering Took my money but did not send the product. Internet

I read the webpage sales pitch carefully where it stated a choice digital download or CDs. I ordered the physical copy ON 09/05/18 anticipating a one week waiting period as advertised. On receiving confirmation that payment through Paypal had been taken $57.00 USD. At the same time I received an email with links and instructions informing me that my product was available to download. This was not what I had ordered I did not want a digital product I prefer physical items. I immediately contacted their support desk where the operative informed to try the product. I refused requesting a refund since that time I have contacted them again and again where upon I receive automatic replies informing me a ticket has been generated and they will get back to me. This is then followed up by Mailer Daemon my emails are returned very annoying no product and no refund. Took my money but did not send the product. * http://www.myhelphub.com/start/menu.aspx?a=ticket&t=7176009&e=twocolours%40