net spend Customer service sucks I was on hold and sent to 4 different people, not helpful, not knowledgeable inconsiderate helpless people Internet

I got a netspend card today to have my son's social security check deposited to the card they said it was free a lie, hidden costs per month or as you go. Then I call to activate the card I was on hold for 30 minutes switched to 4 different people all saying the same thing we are going to activate your card. I asked for a supervisor who informs me my money will be placed on hold because my social security check has my sons name on it I told her I'am the payee she said it doesnt matter he needs a state id & birth certificate after I already loaded the money on the card at the check cashing place now what 15 no state id.I'm disgusted with this company.