Complaint Review: Network Solutions - Herndon Virginia
- Network Solutions Herndon, Virginia United States of America
- Phone: 800-333-7680
- Web: www.networksolutions.com
- Category: Web Hosting
Network Solutions Shenanigans Herndon, Virginia
*Author of original report: I've Received Their Response...
*UPDATE Employee: Response from Network Solutions
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
I signed up for their web hosting service in November. In late December, I got an email from them saying that I was in violation of their TOS...that I allegedly had "an excessive amount of non-website related material" stored in their FTP and they shut down my website. They sent me a list of four folders where the alleged excessive materials were stored. I couldn't find the folders in the FTP.
I called their support service. The gentleman was very professional and pleasant. I explained the problem to him. He went into the FTP and could not find the folders containing the alleged excessive non-website related material. He told me to write to their legal department and explain to them that the folders containing the alleged excessive materials were not to be found on the FTP, by me or by the tech support person.
I wrote and faxed the letter to Network Solutions. After two weeks of no response, I called and cancelled my account. I sought a refund, but was told no...the 30 day money back guarantee had expired. I will never use Network Solutions again, and caution people to do their due diligence and shop carefully before engaging their services. Be VERY careful.
This report was posted on Ripoff Report on 01/08/2012 10:44 PM and is a permanent record located here: https://www.ripoffreport.com/reports/network-solutions/herndon-virginia-/network-solutions-shenanigans-herndon-virginia-819873. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:



#2 Author of original report
I've Received Their Response...
AUTHOR: Dave Rudnick - (United States of America)
SUBMITTED: Thursday, January 19, 2012
...and am still disappointed that despite having admitted it was THEIR mistake, they still refuse to refund my money. Curious how THEIR error should occur shortly after their 30 day money back guarantee expired.
Curious that they still haven't responded fully to my inquiry as to how they made their mistake, and why they didn't bother notifying me that my site was put back on line. They were so quick to take it down, based on false allegations...making me spend more time and more money re-establishing my web site with another host.
Since they made me jump through their corporate hoops and write them a letter explaining my side of the story, it would behoove them to take similar steps in explaining to me why they screwed up, why they pulled my web site for a month, and why they won't give me my money back as a courtesy after admitting their foul up.
Now I want to pull my domain name registration from them and have to jump through more hoops...but that's okay, I've gone through this much inconvenience, I'll go through a bit more just to wash my hands of Network Solutions. Caveat emptor, ladies and gentlemen, caveat emptor.

#1 UPDATE Employee
Response from Network Solutions
AUTHOR: Web.com Executive Response Team - (United States of America)
SUBMITTED: Tuesday, January 17, 2012
Hi, Dave.
As our support team manager mentioned in his email response to you, we apologize for any inconvenience surrounding your recent experience with Network Solutions. We would like the opportunity to discuss the details with you directly, so we ask that you reply to the email from our support team and let us know a suitable time for following up with you.
We thank you for sharing your feedback with us, and we look forward to hearing from you.
Executive Response Team
Network Solutions


Advertisers above have met our
strict standards for business conduct.