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Report: #1523003

Complaint Review: Network Solutions - Internet

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  • Reported By: Pissed off customer — United States
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  • Network Solutions Internet United States

Network Solutions Cheated me out of backordered domain Internet

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I own a couple of domains affiliated with my business. I did not own the .COM version. The .COM was owned by an older gentleman with a similar business in another state. The domain previously showed registered through Network Solutions. So I back ordered the .COM through Network Solutions, for a small fee. I figured I'd go right to the source. I don't recall if I did it in 2020 first or 2021, but I could only find a record going back to 2021. Back in May of 2022, I started getting contacted by domain resellers claiming they could acquire the domain for me (at considerable expense). I looked into the domain and found that it was expired, though it was still in the renewal grace period. I also discovered that the other is the domain passed away in 2020. I reached out to network solutions, who told me the process: when a domain expires it goes to auction unless someone back ordered it. If back ordered by multiple people, everyone who back ordered it would be allowed to bid against each other in a private auction if only one person backordered it, that one buyer would have the opportunity to purchase it. They told me the good news that I was the only one who backordered it, and I would receive an email about 15-30 days before the final grace period ended (60 days). It was as good as mine.

I reached out to Network Solutions several times In May and June 2022 asking for status, and I was told that I would be getting contacted about it soon. That was until I found that the domain was no longer in expiration. Now Network Solutions tells me that there are no guarantees to get the domain, it's a premium domain, and one of their domain resellers acquired it. I said "so what? What if I was a domain reseller? If the rules are the rules, then where was my fair opportunity to acquire the domain?" I didn't even get notified about a private auction. I was proactive, but I was never given an opportunity.

Network Solutions says it's not their problem and they don't guarantee backordered domains. The domain was then transferred to GoDaddy and listed for sale for $19,999. A lawyer told me that it was part of Network Solutions and GoDaddy's partnership, and I would need A LOT of money to go after them. I'm just one guy with a small business, and I don't have deep pockets. What can I do? In my eyes, Network Solutions breached their contract and fiduciary duty to me by charging me and then competing against me. They should not be selling backorders if they have no intention on honoring them. They also cost me and my brand money by selling it out the back door in an inside deal. What's the point of backordering a domain and even being the only one to do so when if the big guys decide it's worth money, they can swoop in and literally steal it?

This report was posted on Ripoff Report on 12/03/2022 10:07 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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