NorthStar Alarm Contract Scam - Salesman Misrepresents terms and length Orem Utah

A NorthStar sales representative presented a two year monitoring agreement, which I have documented in the start up paperwork. The contract length he had me sign turned out to be 5 years, something I only discovered upon attempting to cancel my contract.
The sales representative also failed to notify me that any municipal permits would need to be filed in order for the monitoring service to contact the police. Every other alarm service I have spoken to states this in their sales presentation and some have the permit available at the time you sign up and offer to submit it for you.
NorthStar "customer service" is a rubber wall designed to repeat the phrase "your contract states" and ignore customer complaints. All of the attempts I have made to work through NorthStar's internal complaint process were clearly designed by NorthStar to waste my time and intimidate me into giving them money. The BBB is useless and I agree with many of the reports I've now read on the internet. NorthStar pays the membership fee to scam potential customers into believing they are a reputable company. Since the BBB's only metric for determining if a company is reputable is if they respond to a complaint, NorthStar employs the tactic of responding to complaints with no intent of resolution.
The most common stall tactic NorthStar uses to prevent cancellation is the "lost" or "nonreceived" cancellation letter or communication. Certify all mailed communications with this company, they will destroy the evidence or your letter to evoke the automatic renewal period of 6-18 months (depending on the contract). The company recently changed suite addresses from Suite 350 to Suite 200. Even though all of the contact information on their letterhead and website cite Suite 350, they claimed I mailed my cancellation letter to the wrong address.  Through certified mail, I tested their lie and found that, regardless of whether a letter is mailed to Suite 350 or Suite 200, NorthStar receives the communication just fine.  NorthStar also falsifies the date upon which they receive a letter so they can record a date after whatever deadline is necessary to charge more money or automatically renew a contract. I discovered this when I noticed mailed communications took only two business days to come from them to me; however, a return communication, according to their records, would take 2-3 weeks. The completely bogus explanation I received what that it takes that long for a communication to work through their mail delivery process. If you work in an office that receives mail, you already know from reading this that, if true, then they designed their mail system to delay the reception of mail or they are flat out falsifying their records to prevent the loss of revenue. My certified mail receipt shows they receive mailed communications within the same two business day cycle that it takes for their communication to reach me.
I conducted an internet search of complaints against this company and found complaint and review websites littered with the same issues cited on this site. The company scams a potential customer into a contract, intimidates them to pay money they either do not owe or "accidentally" continues automated withdrawals from the customer's payment method after service has been terminated, and uses threats of credit defamation or collections to bully departing customers.  Amongst these complaints, the customer's first sign of trouble often came when they discovered that what the salesman represented bears no resemblance to what NorthStar's contract actually says.
If you are reading this as a potential customer - avoid NorthStar at all costs, don't even be kind to their sales representative, the statistical probability is that he or she is a very evil and deceitful person. If you have neighborhood partol, contact them immediately to prevent this scam artist from trapping any of your neighbors.
If you are reading this as an existing or departing customer - file a fraud alert with your bank or credit card immediately, it is the only way to make sure they do not continue to steal your money. If you have signed their contract, realize now that you have been scammed and you need to protect yourself.