Optimal stack aka Adboom nutra level inc Holding my money hostage Atlanta Georgia

A little back-story; I was called by a supervisor at the beginning of DEC 2013 (7 months after my refund conveniently never made it to me) and he personally guaranteed me a paper check for my refund amount by the end of the year.  After not receiving the check for the 4th time, I called them in mid-January 2014.  The "customer service rep" notified me that I had in fact been lied to and a paper check would take 90 days to process and she notified me that I wouldn't receive it until March.  On March 11th, 2104 I called back and a supervisor answered the customer service line (which I thought was weird) and she took 15 minutes to read all of the notes from all of the times I had made calls to them.  This was the 35th time I called them...35 times!  This supervisor, who claimed to work for corporate, proceeded to tell me that there was no possible way they would be getting me my refund and their hands were tied.  This was a great shock to me since I had just been promised a paper check was being sent my way for the FOURTH TIME.  After an arguing match for a little bit, this most unpleasant supervisor passed me off to her supervisor.  We spent about 40 minutes talking about how he refused to give me my money back and it wasn't his problem.  He then apologized because their custormer service company had been lying to people for many months about them getting their refunds back.  He said the reason supervisors were answering phones is because they were looking for a new customer service company.  According to him, NOBODY is going to be given the GUARANTEED refund from their company and I had been blatantly lied to the previous 34 times I had called them.  He told me I had wasted all of my time trying to get my money back and he had this same problem with hundreds of customers who had called in recently.  I wasted about 36 hours in total on the phone with these incompetent fools.

This is the worst, most backwards and illegal company that anybody could ever do business with.  After researching this problem, I have found hundreds (300-400) of other people that have been taken advantage by this scamming company.  Do NOT shop at OPTIMAL STACK or  ADBOOM LEVEL NUTRA INC.  

Optimal Stack is dedicated to an extremely high standard of customer care and we are committed to wholly resolving any and all concerns that our customers may have about their purchase.  Our commitment to providing the highest quality service possible is reflected in the following policies:

- A 30-day money back guarantee.  If you’re not satisfied with the product for any reason at all, simply let us know and we’ll issue you a full refund.  No questions asked.

- A free 14-day trial.  We give our customers a generous trial period with the product so they’re able to try it before purchasing it.  Again, if for any reason at all you’re not satisfied, please contact customer service and we’ll cancel your account to ensure that you’re charged nothing further.

Please note that while this is a free trial, it is not a free sample.   It wouldn’t be viable for us to send out thousands and thousands of free bottles every month, but we can offer a trial period on the product so there’s no risk for our customers and they have ample opportunity to try it to see if it’s right for them.  A large majority of our customers who take advantage of this free trial go on to take Optimal Stack month after month and they do so because they experience results.  It works.

These results are a reality of Optimal Stack’s key ingredients: a proprietary blend of Taurine, Beta Alanine, Caffeine, Arginine, and Alpha-Ketoglutarate that was designed to boost stamina, strength, intensity, energy, and focus.

Our corporate mailing address:

Optimal Stack
6330 North Washington Street #8
Denver, CO 80216

Our website:

http://www.optimalstack.com

And lastly, please call us.  1-866-330-2928.  Our customer care department is available 24 hours a day, 7 days a week, and we want to hear from you.

Thank you for your time, thank you for your interest in Optimal Stack, and we look forward to helping you achieve your fitness goals.

Best Regards,

Optimal Stack, Corporate