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Report: #1223071

Complaint Review: Palm Beach Tan - Evans Georgia

  • Submitted:
  • Updated:
  • Reported By: TakeMyTanElsewhereThanks — Atlanta Georgia USA
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  • Palm Beach Tan 4447 Washington Rd Evans, Georgia USA

Palm Beach Tan Continue to bill my credit card for cancelled account Evans Georgia

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Palm Beach Tan make it really easy to sign up but cancelling is a nightmare. I moved from Augusta to Atlanta in September 2014 and forgot to stop by to cancel my account in person. I called the store and spoke to an employee and thought the account was closed.

Palm Beach is continuing to charge my card, which I dispute with my cardholder. After a few months, I called and spoke to the manager. Again, thought the situation was taken care of, but no. Then I sent a letter to the store manager, hoping that something with my physical signature would be enough to get it cancelled. Finally I contacted their corporate office who had their district manager call me. Not only was she rude and unhelpful, but she told me there was "no record" of me ever cancelling the account. She won't cancel my account until I pay the balance of charges and "late fees" that have built up over the last few months.

If you are gonna sign up with these people, be prepared to fight for your right to cancel. What terrible customer service.

This report was posted on Ripoff Report on 04/17/2015 08:13 AM and is a permanent record located here: https://www.ripoffreport.com/reports/palm-beach-tan/evans-georgia-30152/palm-beach-tan-continue-to-bill-my-credit-card-for-cancelled-account-evans-georgia-1223071. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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