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Report: #1176623

Complaint Review: Pepboys - Knoxville Tennessee

  • Submitted:
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  • Reported By: Devin — KNOXVILLE Tennessee
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  • Pepboys Knoxville, Tennessee USA

Pepboys added services I did not order, fees that I was not told about, and more Knoxville Tennessee

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Today I decided to visit Pep Boys service center to look into getting an alignment done along with some brake work.  I have only used Pep Boys one other time, which was also for an alignment, so I figured I would give you all a try on other services!  NOT HAPPY AT ALL!!  I ended up being overcharged by $122 (Breakdown of charges below)  

First, I want to mention that the quality of work seems fine, and seems just as good as the other shops I visit.  WHAT I DON'T LIKE THOUGH ARE THE BOGUS CHARGES NO ONE MENTIONED UNTIL I CHECKED OUT!!
 
1.)  Last time I had an alignment done, I wasn't charged a "Shop Fee" but this time I was.  I don't mind paying shop fees but Firestone (Who I normally go to) mentions these up front.  Pep Boys didn't mention this and didn't add it to the quote UNTIL THEY CHECKED ME OUT!!
 
2.)  They charged me and installed an air filter I did not ask for!  I don't even know why in the hell they where looking at my air filter.  I came in for TIRE, BRAKE, and WHEEL WORK!!  I specifically told them I would change the air filter myself.  They mentioned that they just charge for the part and not labor.  I still said I would change it myself.
 
I was charged $20.00 for the installation of an air filter that I didn't ask for..  I could have purchased a similar air filter in your store for $11.99??  Charged for either a premium filter I didn't need or again lied and they added labor into the filters cost!
 
http://www.pepboys.com/product/details/9910586/00148 (One I found on YOUR SITE, same one I found in the store for $11.99)
 
I mentioned all this to them when I checked out and all they could offer me was 10% off the work and parts done! BUT THIS would also void my 15% off brake work coupon..  It basically just ended up washing out and didn't really save me anything!!!  The 15% off brake coupon that I had would have saved more (Coupon Sku was 0988142)
 
Basically, I was charged $20.00 for an air filter replacement I didn't ask for and $35 for a shop fee they failed to mention (If they mentioned it, I would have been fine paying it). Not to mention that their 10% off coupon for these troubles VOIDED my 15% off brake work coupon!!
 
I had $424.98 in brake work done so 15 % off would have taken that down to $361.00
 
So I was over charged $67 for the brake work
 
Total over charge was
 
$67 + $35 + $20 = $122
 
You guys scammed me out of $122.00 and there was nothing the store would do!!
 
I will wait for a response from you guys but depending on the outcome I will probably be filing a complaint with the local BBB on the local store and the BBB on your corporations account.  I will also be posting this same email online on complaint websites and the local pep boys google reviews..
 
The store transaction number is 015110510345220140806
 
I am grateful for the stores 10% off the transaction coupon which did save a little but it Voided my brake coupon and didn't even come CLOSE to covering the amounts I was overcharged!!!
 
Great first time experience at Pep Boys isn't it?  I don't even know if you ALL COULD EVER rebuild my trust!
 
Lastly I was promised $60 in rebates via debit card and I only received $30

This report was posted on Ripoff Report on 09/13/2014 07:11 PM and is a permanent record located here: https://www.ripoffreport.com/reports/pepboys/knoxville-tennessee-37909/pepboys-added-services-i-did-not-order-fees-that-i-was-not-told-about-and-more-knoxville-1176623. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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