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Report: #1314224

Complaint Review: PepBoys - Fayetteville North Carolina

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  • Reported By: Oasis — Fayetteville North Carolina USA
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  • PepBoys 1924 Skibo Rd Fayetteville , North Carolina USA

PepBoys Lies Fayetteville North Carolina

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I have been dealing with Pepboys with fixing my 2003 Ford EXplorer Eddie Bauer Edition now since April 28, 2016. My fisrt issue happened when I took my truck to Pep Boys in Philadelphia for an oil change. Upon returning home and driving to work, my service engine soon light came on, the high oil temp light came on and I was warned that I had reduced engine power. 

I immediately took the truck to the local PepBoys here in Fayetteville on Skibo Rd. I was informed that I needed to replace the thermostat. This was replaced and the truck was fine or at least I thought it was. Several days later the low oil pressure light kept popping on and going off, again I took the truck back to PepBoys to be fixed. This time it was that I needed a heating coil and a tune up because the truck was misfiring. I allowed them to do all the work needed to a hefty total of $703.00 rounding to the nearest dollar. 

This was after already paying $214.00 for the thermostat. Again I leave with my truck thinking it was fixed. Yet again I received a warning of reduced engine power and low oil pressure. This time I was told a sensor needed to be replaced and that this would fix the problem for a total cost of $120.00. The work was done and I leave with my truck only for the same warnings to present themselves again.


I dropped my truck off on June 24, 2016 and was told someone would call to inform me of what was going on. I never received a call. Today June 29, 2016, I drove into the store to check on the truck myself and was told that the intake gasket was leaking and the heating coil in which they just replaced needed to be replaced. Right about now I am fuming at the lack of incompetence of the mechanics and staff at this store. The guy David tells me that the mechanic that last worked on my truck reccomended that the intake gasket be replaced due to a leak. 

This was never told to me when the truck was being repaired no one said a word of this when I was cashing out either. In order to fix the truck due to the intake leaking I would have to pay over $550.00. I told the guy this is BS and I would call me insurance company to have the truck towed to a different shop for repairs, once they replaced the heating coil since it is under warranty due to them just replacing it. SMDH!!!

To make a long story short this place is a blatant rip off and they will never see me in there again to get any work done on either of my vehicles. They never fix what needs to be fixed which causes you to have to keep returning to them for repairs and more money coming out of your pocket. My suggestion, if you are affliliated with the military take your vehicle to the Pope Car Care Center and work on it with the mecanics there. 

This way your vehicle will get fixed the correct way and you played a major part in getting it fixed. From now on this woman will be more hands on with the repairs of her vehicles with the help of the certified mechanics at the P*** Car Care Center.

This report was posted on Ripoff Report on 06/29/2016 01:24 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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