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Report: #1150253

Complaint Review: Priceline - Internet

  • Submitted:
  • Updated:
  • Reported By: Lawna — el centro California
  • Author Not Confirmed What's this?
  • Why?
  • Priceline Internet USA

Priceline Agoda Priceline sent me to their sister when I thought they were an only child, who would not approve me without a copy of my ID. Internet

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Priceline, who I have used for years, transferred my recent hotel booking to Agoda, who is their sister company. 

I received an e-mail from Agoda asking for documents to prove my identity regarding my upcoming hotel stay.  There is no mention that I could see to Priceline. 

I was provided with a link where I was required to provide a copy of my government id and credit card.

I was uncomfortable sending the copies so I contacted priceline to see what was going on, and who Agoda was.  Fraud ALERT!

Via the chat box option (as I could not find a phone number on the website) I was told to call a toll free number and was immediately connected to Agoda.  I'm not sure where Agoda is, but at my cupertine time 10:00 am it was midnight there.

Agoda told me that if I did not send them the copies by the end of my day, they would cancel the reservation.

I tried 3 separate times to get Priceline to help me resolve this, and they refused.

I am disappointed, and no longer feel comfortable using priceline.

 

 

 

 

 

 

 

 

This report was posted on Ripoff Report on 05/28/2014 10:58 AM and is a permanent record located here: https://www.ripoffreport.com/reports/priceline/internet/priceline-agoda-priceline-sent-me-to-their-sister-when-i-thought-they-were-an-only-child-1150253. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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