protectCell the sale person advice me ,first time filing a claim a charge of $ 150.00 would be returned on my claim city by zip code Internet

i bought a iphone 6 plus at the local (v) store we all  know the big company,while there i was sold a protection plan on the phone .( the company was called ( protectcell ) i knew nothing of this company at the time , i was more excited about getting the new phone .

9 months go by and for some reason my cell phone fell in my car while driving ,and the front glass cracked ,yes it was cover with all the protection i cound think of.so  i called the company, (protectcell ) and we discuss the problem .the woman on the phone said after giving her all my information.( she wanted to thank me for be a customer ) and my problem with the cracked screen would be taken of.as a protection for the company before the phone arrived .she said " we normally charge $ 150.00 when you file a claim. but since you have never used the service i will wave the $ 150.00 dollar charge ,but to protect the company ,form loss do you have a credit card or debit card , i will post a $ 150.00 dollar charge to your account ,when the phone is returned i will credit the $ 150.00 dollars back into your account .you have 15 days to return your old phone ,if we do not recieve your old phone we will bill your account for the phone.

the phone arrived from protectcell and within 3 days after receiving the new phone ,the old phone was returned .i waited 3 weeks no $ 150.00 dollars returned to my account.i call ed company .and repeated the information i was told by the woman who handle my claim,this time i was told by a sales person thats not our policy ,then why would the first sells person tell me that when i could have got glass repaired for less that 129. what reason would i have to pay them the $150.00 ,that would be stupid. i asked for a superviser,the lady said i will have a person call you back in 48 hours,i waited one week and no return call.from the company.

i called again to the company asked to speak to a supervisor.this time i got a guy named joe ,who i repeated what i was told by their first representive ,$ 150.00 would be credited to my account.he said he would look into it and give me a call back .in less than 45 minutes the man had called me back and said ."i found the recordering when no one else had,or called me back .and there was no mention of a return of my money. i said i wanted a copy of the recording .he refused ,i then said when she offered the return of the 150.00 for never filling a claim " i told her , that was very nice of her and this company .the man lied and said there was no such mention in the conversation .i told him he was a ******* lier.why would she tell me that .$ 95.00 i could have gotten the glass repaired on the iphone 6 plus.but she was stating first time user (free no charge ) just a deposit until the old phone is returned 

now i was pissed,listening to a lier and out of $150.000 

warning do not do business with this company,

do not do business with this company .

they are a rippoff if the sales person had not mention the returned of the money ,the phone would have been repaired for less.

what the point of having insurance if you have to pay to use it .i once heard