Complaint Review: rentalcars.com - Internet
- rentalcars.com Internet Germany
- Phone: +49 800 5889188
- Web: www.rentalcars.com
- Category: Auto Rentals
rentalcars.com booking.com for cars Overselling and Cross-selling by rentalcars.com Internet
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When renting a car by phone, the car rental company tries to oversell and cross-sell to you other services. They insist and position the add-on as agreat benefit to the customer, which is definetely not the case with my example below : I rented a car to be picked-up at Budget-Rent-a-Car at JFK airport. The car contract that I was holding to show to Budget-Rent-a-Car included free second driver if partner, which cost an additional USD 100. When I mentioned this to Budget-Rent-a-Car, they said: "No need for additional agreement, in the state of NY, all cars can be driven with a second partner".
This means, I did not need to pay extra USD 100 at the source when I prepaid the rented car. It took me then 4 times (emails and phone calls) and lots of hastle for rentalcars.com to understand the discrepancy, as I was asking for refund. After three months they came back to me, saying that their policy doesnt allow refunds of extras that they sell on their car rentals! Just avoid any of those No Name car rental companies, that I will do for good!
This report was posted on Ripoff Report on 11/26/2013 06:50 AM and is a permanent record located here: https://www.ripoffreport.com/reports/rentalcarscom/internet/rentalcarscom-bookingcom-for-cars-overselling-and-cross-selling-by-rentalcarscom-inter-1102250. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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