rent.com www.rent.com $100- Reward Card Plantation, Florida

I have used rent.com twice and both times I recieved a $100 reward card. The process took almost 4 months the first time and only two months the 2nd time. 

It took a year and rentfree eventually sent me a check for $100-. Besides the long wait I am glad that they took my complaint serious. I am satisfied.

I got a call from a representative at rent.com and per the conversation, it looks like they want to settle my dispute. I have no problem as long as I have my check. Will await status.

Dear Customer Service:

Again I am making another attempt to claim my reward card of which to this date I have yet to receive anything.
confirmation # 26483060. I emailed your company in the past several times 4/11/10, 4/26/10 and 7/19/10 and to this date I still get no response.

The last email I received from your company was acknowledging that rebate reward card was mailed on 5/25/10 and another email on the activation code on 6/19/10. But no rebate reward card was ever received.

When I tried to contact your company, your web page makes it difficult to file a complaint or even complain to the BBB because the company information cease to exist to file a complaint.It's only when I file a complaint to Rip-off report.com a year later that I get a response from your company. That's amazing.

I wonder how many customers like myself have been scammed because of your company failure to provide a better customer service policy.

I will be willing to retract my complaint only when in receipt of my $100- rebate reward card.

Be sure to know that I am also posting this email online as well to educate others.

Thanks.

Hello. We are sorry to hear that your experience with Rent.com was anything but excellent. Rent.com is the number one Internet listing site for good reason: We are committed to offering exceptional selection and service to renters so that they may find their ideal rental home.

To date, over 1 million Renter Reward Cards have been issued. Those renters who have received their rewards cards have conformed to the Rent.com Reward Card Policy, which can be found at: www.rent.com/company/reward.

It is unclear from your complaint where the process broke down. However, at each stage in the process emails are automatically generated informing lease reporters of the status of their report.

The vast majority of renters who use Rent.com are happy with their experience. However, should they wish to make an inquiry or have a complaint, they can contact our Renter Support team  by filling out an online contact form, sending an email to generalinquiries@rent.com, or by calling 1-866-432-7368.

If you would like additional information about the status of your lease report, please contact our Renter Support team.