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Report: #276046

Complaint Review: RPM Outlet - Stafford Texas

  • Submitted:
  • Updated:
  • Reported By: meadville Pennsylvania
  • Author Confirmed What's this?
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  • RPM Outlet 13313 Redfish Lane # 104 Stafford, Texas U.S.A.

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It all began when I ordered parts for my 2007 silverado truck (good prices I thought) . The parts came in about a week . noticed that they were the incorrect parts , began calling to see what needed to be done . took about another week to get a hold of someone . the return policy is done strictly on the internet . but no one would e-mail me back . finally was sent an r.g.a.( which is needed for all returns) . was told that I would be reimbursed for return shipping if the mistake was theirs. spent 28.37 to return .

7-10 days later I called the help desk once again to see what was being done , I was informed by a very rude woman that my card was going to be credited because the correct parts would be another 100.00 . Told them it would be okay , I just wanted to be done with the whole thing !

I logged onto my credit card account 7-10 days later to find that i had only Benn credited 145.47 . Angrily i called the help desk and was told that I was charged a 25% restocking fee , the paperwork sent with my order stated that they charged the fee for certain parts ( parts that I did not order) ! Or any special order parts ( which mine were not)! I was also charged a fee of 38.00 dollars just for making a return ( I guess ? ) And I was not refunded the return shipping either .

So the bottom line is 241.85 -original order, 28.37 for return shipping , For a total of 270.22 Then was refunded 145.47 To make the total owed to me to be 124.75 all because they made a mistake and sent me the wrong parts ! The whole thing took over a month , 5-6 e-mails and countless phone calls . WHAT A RIPPOFF !

Mark
meadville, Pennsylvania
U.S.A.

This report was posted on Ripoff Report on 09/26/2007 07:56 AM and is a permanent record located here: https://www.ripoffreport.com/reports/rpm-outlet/stafford-texas-77477/rpm-outlet-total-misrepresentation-stafford-texas-276046. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
5Consumer
0Employee/Owner

#5 UPDATE Employee

In response to the issue

AUTHOR: Hollowheart - (U.S.A.)

POSTED: Wednesday, June 04, 2008

We here at RPM Outlet work very hard to try and keep all items in stock and shipped to the customer in a timely manner. We also have a newly reconstructed customer service department ready to handle any issues that a customer may have. However, as found with all buisnesses, considering the high volume of orders coming in and going out, there is bound to be a few unsatisfied customers. We do strive for total customer satifaction, and work very hard to resolve any issues a customer may have. For every dissatisfied customer there are a thousand satisfied customers. Unfortunately, there are little or no forums or websites designed for people to post positive information. Don't take their word for it, come and find out for yourself how wonderful RPM Outlet is for your aftermarket performance car needs.

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#4 UPDATE Employee

in response to the issue

AUTHOR: Hollowheart - (U.S.A.)

POSTED: Wednesday, June 04, 2008

We here at RPM Outlet work very hard to try and keep all items in stock and shipped to the customer in a timely manner. We also have a newly reconstructed customer service department ready to handle any issues that a customer may have. However, as found with all buisnesses, considering the high volume of orders coming in and going out, there is bound to be a few unsatisfied customers. We do strive for total customer satifaction, and work very hard to resolve any issues a customer may have. For every dissatisfied customer there are a thousand satisfied customers. Unfortunately, there are little or no forums or websites designed for people to post positive information. Don't take their word for it, come and find out for yourself how wonderful RPM Outlet is for your aftermarket performance car needs.

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#3 UPDATE Employee

in response to the issue

AUTHOR: Hollowheart - (U.S.A.)

POSTED: Wednesday, June 04, 2008

We here at RPM Outlet work very hard to try and keep all items in stock and shipped to the customer in a timely manner. We also have a newly reconstructed customer service department ready to handle any issues that a customer may have. However, as found with all buisnesses, considering the high volume of orders coming in and going out, there is bound to be a few unsatisfied customers. We do strive for total customer satifaction, and work very hard to resolve any issues a customer may have. For every dissatisfied customer there are a thousand satisfied customers. Unfortunately, there are little or no forums or websites designed for people to post positive information. Don't take their word for it, come and find out for yourself how wonderful RPM Outlet is for your aftermarket performance car needs.

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#2 UPDATE Employee

in response to the issue

AUTHOR: Hollowheart - (U.S.A.)

POSTED: Wednesday, June 04, 2008

We here at RPM Outlet work very hard to try and keep all items in stock and shipped to the customer in a timely manner. We also have a newly reconstructed customer service department ready to handle any issues that a customer may have. However, as found with all buisnesses, considering the high volume of orders coming in and going out, there is bound to be a few unsatisfied customers. We do strive for total customer satifaction, and work very hard to resolve any issues a customer may have. For every dissatisfied customer there are a thousand satisfied customers. Unfortunately, there are little or no forums or websites designed for people to post positive information. Don't take their word for it, come and find out for yourself how wonderful RPM Outlet is for your aftermarket performance car needs.

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#1 Consumer Comment

Did you specify which 2007 Silverado you have ?

AUTHOR: Tinman05 - (U.S.A.)

POSTED: Monday, November 26, 2007

There are a few different ones to choose from. Example: Regular Cab, Extended cab, Long bed, Short Bed, Crew Cab, And heres THE BEST ONE OLD BODY STYLE OR NEW BODY STYLE The NBS looks like an 08. I know this because I own one and some of the parts you order YOU have to tell them which one you have so it's not ALL their fault if you didn't tell them. They might not have known.

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