sam's club I ordered a laptop I never got it. I can't get credit. I called several times, I went to the store in person. I was told that Samsclub.com is a different compay that Sam's Club. I am in a lost, I can't get the help that I need.  I don't need help I need to get refund from my purchase. Nationwide

Order Number: 118827379

Tracking Number#:9261299535126921031631
Item # : 980037594

HP Pavilion X360 C
onvertible 2-in-1 
Touchscreen Full H
D IPS 15.6" Notebo
ok, Intel Core i5-
7200U Processor, 1
2GB Memory, 1TB Ha
rd Drive, Backlit 
Keyboard, HD Wide 
FOV Webcam, B&O Pl
ay Sound, Windows 
10 Home, Natural S
ilver

I never received the items that I ordered. I called several times, I have been mistreated by the call center representatives for Samsclub.com. Samsclub.com is not owned by the store is a totally different company. I went to the store to ask for help/ They were unable to help me because it is a different company.

I placed the order on August 4th as of today August 25th I didn't receive the laptop that I ordered. The tracking number stops on August 21st, after that it is not tracking available. Who got it? Who keeps it? Many questions and no answers..... and not help or refund from the company. They are treating me if I am a criminal.