Shari's Berries They Hate Moms! Nationwide

Placed an order of berries and flowers for my mom for Mother's Day, totaling $95.23. Both the website and my order showed a Friday, May 12th delivery date. It is now 10:00 PM Saturday evening, the night before Mother's Day and nothing has been delivered. In fact, the UPS website shows the package hasn't even left the UPS warehouse. I'm out $100 and my mom is not getting anything for Mother's Day. I've called their so-called customer support line and they said they would refund the amount back to the credit card in 7 -10 business days. I aslo asked for a ticket number or something I could use to refernence the call I made. The support person did not ignored my request. I also asked for a confirmation number of the refund transaction and they emailed me another copy of my order. My credit card company will hear about this and I'm not holding my breath on getting any kind of refund.