Shari's Berries Pro Flowers Over promised and charged for their services and denied me talking with a supervisor Not sure...call center in Philippines Nationwide

 The kids wanted to get Mom some Shari's Berries for Mother's Day. Since I see them advertised all over the place I went on line and ordered....paid extra for them be delivered a certain day before 11am. Not only did they not arrive as promised, I couldn't get through to speak with anyone to find out why even though I used the "customer service" phone number they provided. (Later found out their service is out of the country). When I finally had the time to wait on hold until a representative picked up, the young lady could only just barely understand or speak English at all...I dont have an issue with anyone not speaking English, but I think the folks in Brazil might feel the same if they called me for customer support and heard how little it is that I can speak Portuguese. Anyway, she was off almost NO help whatsoever so I asked for a supervisor......I'm not kidding, 11 times!! I still have not spoken to one. d**n it, I rearranged my clients today in order to receive this package that I paid additional money for and it never came. Now I am told that it "should" arrive tomorrow between 9am and 8pm....I have a job and clients that I already put on-hold today now I have to do the same thing tomorrow too?!?! All I want is for someone who can make a d**n decision to speak to me, apologize, and refund my money. They promised me something that they did not deliver and now want me to just shut up and go away. What the hell has happened to business and customer service in America over the last 7-8 years, people?? I'm just angry because I feel like I've been taken advantage of and ripped off. Do NOT ever do business with Shari's Berries or Pro Flowers. If you do and you get ripped off, don't say you weren't forewarned.