Smart Certify Direct (a Division of SKILLSOFT), are a bunch of smooth talking crooks. They sell a non working web training class and refuse a refund RIPOFF Clearwater Florida

COMPANY OR ORGANIZATION INFORMATION:

Smart Certify Direct
25400 US 19 N.#285
Clearwater, FL United States 33763
(180)653-4933

COMPLAINT INFORMATION:

Complaint #: *******
Complaint Type: General Complaint (not a car maker)
Date Received: 3/3/2004

Primary Complaint Classification: Guarantee or Warranty Issues

Secondary Complaint Classification: Product Quality

Complaint:
On 3/26/04 I was suckered into buying an online class I can get for free at my MANPOWER(Temp.Company)branch. I have had repeated (10 plus) problems with the class(ERRORS on the program that tech support has never fixed). I have been given every excuse as to why the program does not work (they try to say it's my computer, I have been to other peoples houses and used their computer, and had the same problems). Every time I email, or call, I get 5 new things to try, to no avail. I was told to "Downlaod this patch, tweak this setting so on and so forth." When I ask for a refund, I get the run around and was told by the accounting department that there is no "Satisfaction Or You Money Back" policy. I was also told that if I emailed proof that I was signed up with Manpower that I would get my money back. After I sent the proper proof, accounting told me "We never got it". These people are double talkers and are as slippery as a greased pig. I want to cancel the training and get my $55.52 back ASAP.

Desired Settlement: Refund

Settlement Explanation:
I want my money back, and they should never call my house again.

Customer Service Rep: Mr. John Montgomery
Product or Service: CIW Online Class
Model Number:
Account Number: ******
Order Number:
Salesperson: Mr. John Montgomery
Payment Made: Partial Payment Made
Purchase Price: 500
Disputed Amount: 55
Payment Method: Credit Card
Purchase Date: 2/26/2004
Problem Date:
Complaint Dates: 2/27/2004, 3/1/2004, 3/3/2004

Pete
Spencerport, New York
U.S.A.