sneakpeeq.com SNEAKPEEQ SHOULD BE CALLED SNEAKTHIEF!! Internet

thank you again for rectifying this situation.Ill be looking forward to the refund in 1-3 business days as you stated in the response. have a good day!

Hi,

Your orders have been cancelled.  You can verify this on your orders page in sneakpeeq.  The  funds will be put back to the card that you used for purchase, you'll see this posted in 1-3 business days.

Thank You

Yes i would love that very much so my order numbers is 323685 and 318358.and thank you for your quick response i appreciate you handling this matter with dignity and respect!.

Hi,

I'm sorry this order did not work out for you.  Please provide us with an order number and we can have your purchase refunded immediately.

Thank you

All i want is a tracking number or something that says i am going to get these candles.On the website it just says processing that could mean anything.please do not give me a perfunctory response and apology because i do not accept!this is the year 2012 i have never in my life made a purchase online where it  took 2 months or even 2 weeks its unheard of and its unacceptable.I want my money back you can keep your product i dont want it anymore because the services was not rendered.thank you for your time!

Hello,

I'm sorry you are having difficulties with your order.  The candles are shipped directly from the vendor and as soon as they make tracking information available to us it will be updated on to your account.  It is possible for the item to have been shipped/received without the tracking number being updated if the vendor does not provide that information to us in a timely manner.

If you have not received your candle within the allotted shipping time frame, we will contact the vendor on your behalf and request for a new candle to be shipped.  If that is not an acceptable solution for you, we can refund your purchase price.  This is the same information that any customer service agent would have explained over the phone.  Perhaps something happened to the phone lines when you called, nobody would ever intentionally hang up on a customer and we're sorry if you thought that.

For more specific details and assistance we would need an order number.  Please call or email us at support@sneakpeeq.com and we'd be happy to look into your order in greater detail. 

Thank You