Software Pros Popped up as a special offer when I was downloading the Overcharge of $60 for $2.95 per month service! Sheffield Ohio

>Last month (November 2016), I was downloading Avast Free Antivirus onto my new laptop when a special offer from Software Pros popped up offering technical assistance for $2.95 per month, to be billed monthly.  I fell for it (excited for the possible help) and they charged my account $62.95!  I'm on a disablity income so no way I could afford this. 

When I tried the 800 number on the bank charge, it did not work, so I went online and found 1-888-770-4692.  You will NEVER get a human but I've left messages on every extension and sent emails to all of their "Support" emails.  I got one message back saying they would refund my money, MINUS a $9.99 service charge within 2 to 10 business days.  It read:

On Nov 21, 2016, at 10:06 AM, Software Pros <support@softwarepros.com> wrote:
>
>
> Dear Customer,
>
> Per your request we have cancelled your account and issued a full refund minus the $9.99 USD processing fee as stated in the terms and conditions.  Please allow 2-10 business days for the refund to post to your account.
>
> Thank you,
> Software Pros Support

Today is December 8th, and I am yet to see that refund.  I have left them a number of messages and sent emails, to no avail.  I gave them a chance to fix it, but they choose not to do so.  I will also be filing a report with the BBB. 

Beware of anything marked Software Pros.