Complaint Review: Software Pros - Internet
- Software Pros Internet USA
- Phone:
- Web: http://www.softwarepros.com/
- Category: Computer Software
Software Pros SoftwarePros.com SCAM!!! Refund Not Granted!! Company Refuses to Answer Countless Inquires Regarding Refund Request!! Internet
*Author of original report: Refund given 1/30/15!!! Finally!!!!
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1/18/15: purchase made for Adobe Photoshop CC Software; 1/20/15: disputed purchase and requested refund which was within stated refund policy of 3 days after purchase. Requested refund via several emails (as indicated in refund policy) - sent request to Support@SoftwarePros.com on 1/20/15 and several times thereafter.
As of 1/27/15, I have received no response to request and no refund. I attempted to reach them via telephone, (888-769-380-8887) and I was sent directly to voice mail where I left a voice mail asking for a follow-up call back but no one has returned my call. I also submitted several inquiries on their website as well - no response! I have maintained all documentations of my inquires/refund requests. I want my money back!!!
The purchased software was never downloaded and I should not be forced to keep this, especially given I requested a refund within the guidelines of their supposed refund policy. The refund policy states "Once you submit your order for processing, any unused products or memberships purchased are refundable (minus processing fee) within the first 3 days of your membership." My refund request was made within first 3 days!!! No software was ever downloaded!!!! I want my money back!!!
My bank account was charged $67.74. Per Software Pros website - "All refund requests can be made via email to Support@SoftwarePros.com. Any and all refunds are subject to a non-refundable $9.99 processing fee." Given this statement on Software Pros' website, I should at minimum receive a refund in the amount of $57.75!
This report was posted on Ripoff Report on 01/27/2015 09:52 PM and is a permanent record located here: https://www.ripoffreport.com/reports/software-pros/internet/software-pros-softwareproscom-scam-refund-not-granted-company-refuses-to-answer-co-1204899. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Author of original report
Refund given 1/30/15!!! Finally!!!!
AUTHOR: Monica - ()
SUBMITTED: Saturday, January 31, 2015
Refund given 1/30/15!!! Finally!!!!
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