Report: #369598

Complaint Review: Sonic Drive-In - Stockbridge Georgia

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Submitted: Thu, September 04, 2008
Updated: Fri, December 18, 2009
Reported By: — Stockbridge Georgia

Author Confirmed

Why?

Sonic Drive-In 4541 North Henry Blvd. Stockbridge, Georgia U.S.A.

Phone: 770-474-9067
Web:
Category: BBB Better Business Bureau

Sonic Drive-In Bad Managament, Money hungry owners Stockbridge Georgia

*UPDATE Employee: Correct Policies

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I have worked for This Sonic since October 2007. When I first started they had in effect a policy that staed if your carhop wallet was over then it belonged to them. I have been making tips for a living for 18 years and I know that in this state that this policy is illegal. Any monies over the sales is considered Tip wages and belongs to the employee. It happened a couple of times and the manager would just take your wallet then tell you how much short you were. I contacted the Department of labor to confirm that it was illegal. I questioned the manager and was told it was Sonic policy. I questioned how they could account for the extra money and they looked at me like I was crazy.

At our store they would schedule as few people on the fountain side so they could lower their labor. They would expect the carhops who are paid $2.13 an hour to answer speaker, make drinks, and bag their food. wonder why all their food was late???

The only people who got breaks at our sonic were the people who just clocked in to get a pay check. They did no work and gave away about $100.00 worth of food each night. Our managers are nothing more than babysitters. They just stand in the store and make sure it doesn't burn down. It is a joke. If only corporate knew how many violations they have in that store.

Ronda
Stockbridge, Georgia
U.S.A.

This report was posted on Ripoff Report on 09/04/2008 05:30 AM and is a permanent record located here: https://www.ripoffreport.com/reports/sonic-drive-in/stockbridge-georgia-30281/sonic-drive-in-bad-managament-money-hungry-owners-stockbridge-georgia-369598. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

Correct Policies

AUTHOR: David - (U.S.A.)

SUBMITTED: Friday, December 18, 2009

POSTED: Friday, December 18, 2009

Hi,

The policies in place at this particular location are far from correct. Firstly, no industry is allowed to use the termination "over" and "short" because that would imply that we are giving away money or requesting that shortages be paid which is strictly against the law. No restaurant is allowed to require their employees to pay shortages. In fact, the establishment is not even allowed to obtain money for a shortage, even if the money is offered without suggestion from the employer by the employee. Instead, proper protocol in this situation is to obtain all money from the carhop, including tips, to be counted by a manager. After counting, the amount over is termed "tips" not "overage" and that amount is to be reported as tips on the tip sheet. The carhop is to be given exactly the amount of money that he/she obtained in tips that day.

Sonic policy is not what you are being told. The procedures above are official Sonic money handling procedures and are to be followed without exception at the expense of your job. In addition to this, they are breaking another law. This location is breaking the law governing tip-wage or tip-credit. Considering that at the time of your posting, minimum wage was set to either $5.65 or $6.25, they would be required to be paying you a tip-credit type wage if you were making being paid hourly at $2.13. Under tip-credit laws, employees being compensated on a tip-credit basis are required to meet the following condition without exception, it is called the 80/20 rule: 80% of the work performed by an employee being paid tip-credit must be tipable work (e.g. taking out orders) and the other 20% of the work performed can be non-tipable. This law is set forth by the Federal Government in conjunction with the IRS. Also, employees must report their own tips without influence by the management. This is also Federal law.

About the management. According to STAR guides and criteria set forth by Sonic for positions, management is not required to work a store position. The management is only required to be certified to work each and every position in the store. Our particular franchise operating group discourages management from performing the work as they are supposed to be performing work to enhance the overall performance of the store. These tasks include such things as monitoring employee performance and correcting store errors due to faulty performance, actively monitoring store expenditures such as labor and food cost, ensuring that a quality product is being served by checking and recording temperatures and holding times, and monitoring the cleanliness and safety of the facility. I know it sometimes seems like they do nothing but make sure the store doesn't burn down. However, often times we are actually doing things that are work, most employees just don't realize this. On the flip side, there are a great deal of managers who really don't do anything while on the clock other than ensure that the store doesn't burn or get robbed.

I hope this helps!

David

Regional Supervisor

Southeastern Region

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