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Report: #267557

Complaint Review: Sonic Drive In - Grove Oklahoma

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  • Reported By: Grove Oklahoma
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  • Sonic Drive In 301 W 3rd St. Grove, Oklahoma U.S.A.

Sonic Drive In Paid for items I didn't order or get---Mgr. on duty didn't know how to give refund Ripoff Grove Oklahoma

*UPDATE Employee: Wow, talk about poor training

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I ordered a hamburger, a foot long, a blended coke float and a coke, they had everything right except they brought me a coke float, a med coke and a large coke. I told her I only ordered 2 drinks and the float should have been a blended coke float, she said well thats what they made, and I said well thats not what I ordered. She said well what do you want me to do about it, I said have them make me a blended coke float like I ordered. She rolled her eyes and stomped off. She returned with the blended coke float and said ok your set. I looked at my receipt and they had charged me for 3 drinks so I asked about a refund on the drink I didn't order or get. She said you mean you want a refund & I said yes, she said well I can get you the drink & I said I don't want the drink just my money back. I paid with my credit card and just wanted my credit. A few minutes a guy came out with a ticket in his hand towards my car, but first had to stop and talk to some girl for 8 minutes while I waited(not very happy I might add) When he made it to my car he said sorry lady but I'm the only mgr. on duty and I'm new and they haven't showed me how to give credit on a credit card and I can't give cash refunds. I told him if there was nobody on the property that could take care of this then they don't need to be open much less take credit cards. I know it's only $1.79 but it's the attitude and rudeness, If they cheated every customer like that then they are making alot of money dishonestly and I work hard for my money and don't want to be cheated out of it. I usually eat there about 4 times a week, but I will never eat there again, and I will tell all my friends that they are a rip off!

Cye
Grove, Oklahoma
U.S.A.

This report was posted on Ripoff Report on 08/14/2007 08:16 PM and is a permanent record located here: https://www.ripoffreport.com/reports/sonic-drive-in/grove-oklahoma-74344/sonic-drive-in-paid-for-items-i-didnt-order-or-get-mgr-on-duty-didnt-know-how-to-give-267557. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

Wow, talk about poor training

AUTHOR: Amy - (U.S.A.)

POSTED: Saturday, October 11, 2008

I am an assistant manager at a drive in as well and yes there are things I have not been trained on when I first started in management but if a general manager is going to leave a new assistant in charge then yes they should have knowledge of how to fix tickets. What would have happened had it been handled correctly would be they would cancel your original order and canceled your card, then they would have to re-ring the ticket with the correct charges and run your card again. It would have been a little time consuming, of course no longer than it took for him to auctually come to your car after socializing, but it isnt hard and if he didnt know he should have called his boss to figure out how to fix it.

Not all sonic stores operate with such poor customer service and i agree that it isnt about the money but about the treatment of the customers, but remember, you are their paycheck, soon you may not have to worry about paying them anymore, a store like that will be under new management anytime now. I apologize for your poor treatment, but please remember it isnt ALL sonic stores, or every visit. Give us another chance at another location. Hopefully I can at least change your mind that sonic is supposed to stand firmly on customer service and there are some employees that still treat customers respectfully. Also lol love the coke blended floats! Thanks!

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