Sprint Nextel outrageous billing practices and deceptive marketing Overland Park, Kansas

11-13-2010

Hi,

I have been a sprint wireless customer for 4 years and never had a problem until a few weeks ago.

3 months ago I was told by the sprint corporate store in Nashville that 4G was all over Nashville and I could upgrade my 3G connection card to 4G since it was the same price.  They stressed that 4G was all over Nashville so 3G was obsolete and no longer needed.  I then disconnected my existing 3G card which I had for 3 years and started a new line with the 4G card.

About a month later when I got my bill, I noticed I was charged a $500 overage charge for my 250U 4G card for 1 month of service. 

When I called sprint at least 10 times, spending at least 6 hours on the phone, and being transferred at least 2 times on every call, and having to re-explain this whole story every time I called and every time I was transferred, I was told the $500 overage charge was valid by every person I spoke to.

Five times I went into 3 different Sprint corporate stores and was told that 4G is all over Nashville and especially Nashville downtown
which is where I used the 4G card.  Nowhere do they say that there is no 4G in downtown Nashville or anything about $500 overage charges since there is no 4G so it switches you to 3G.  I have recorded these conversations with these sprint store reps and you can listen to them yourself as proof.

I am outraged that Sprint is ripping me off.  This is multi billion dollar company.  They are lying to consumers.  Who knows how many people they are ripping off?  I just want to get out of my sprint contract and get refunded the $500 overage for one month they charged me.  I only had this card for 2 months now.  If I would have known this I would never have signed up.  Sprint tried to deceive me and stick me with a big fat bill.  $500 for 1 month of service of their 4G wireless card is unbelievable, I am just flabber gasted by this company's billing practices.  I called Sprint at least 10 times trying to get this resolved, and the answer is always the charge is valid. 

Can you believe this?  Can you publish this?  If I just help one helpless guy not get ripped off $500 for one month of service by this company this will be worth it.  If this is how they treat their long time customer I am not surprised they are losing subscribers and are in danger of going out of business.  This whole campaign of customer service improvement is just window dressing.  It's just business at usual, ripping off the customer is job number one at Sprint obviously.  If you don't want to get billed $500 for 1 month of 4G wireless card service, do not get Sprint.  That is my advice to you.  I have proof.  Listen to the conversations I had with 5 different sprint retail store salesman in Nashville in 3 different sprint corporate stores when I walked in.  If you want to do business with sprint, you better get it on tape.  They tell you one thing to your face, and then when you get the bill it's a totally different story.  Watch out when you deal with sprint.

1 ripped off sprint customer in Nashville TN