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Report: #1329350

Complaint Review: Boost Mobile - Nationwide

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  • Reported By: BOUYACASHA — South Philly Pennsylvania USA
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  • Boost Mobile Nationwide USA

Boost Mobile, Sprint, Nextel WORST Customer Service Irvine, California Nationwide

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Several months ago ( thats how long I've been dealing with this problem. ) I found SIX charges from boost mobile on my credit card. It was suppose to be TWO ( two lines ) I called , waited on hold 4-ever ! finally got the Bombay office.  Rep told me she couldn't help remove the extra charges. I needed to go to my bank and file a "chargeback", which I did.  A month later the charges came off.  A few weeks later my Boost accounts were suspended !,  Locked out  !.  I couldn't call them, they shut off my phones, no notice, no warning.  So I went to a local Boost store.  Girl tried to be helpful, she said she had to call Boost as she was locked out of my account too. Again we waited 4-ever ! This time we got the New Delhi office. Told the 2nd rep the strory, he says I made a fraud complaint so he can do nothing ! What ? I ask for his supervisor, ( probably the guy in the next cube ) He tells me because I filed a chargeback they suspended my accounts. Their rep TOLD ME to do that ! He tells me I have to pay a "fee" of $25 each line. I argue, no good, won't budge. I ask for HIS manager ( guy in next cube ) This manager says he's the top guy ! WOW, I should get somewhere now, right ? Wrong ! He tells me he will waive the $25 fee and credit my account AFTER I pay it ! WTF ! Ok, I just got a parking ticket cause this is taking so long. ( More than an hour )  Fine, I'll pay it. I give the girl the $50 for the two lines and she cant credit it cause the accounts are suspended. The Boost " Manager"  says " oh, well then you need to go to a store and buy a Boost Re-Up card then call us back" Are you insane !  He says he cant unlock the account till I pay it but I cant pay it until he unlocks the friggin account !  I stormed out of there and went down the street to Cricket. In and out in fifteen minutes. Now I need to get my numbers back, very important to my business contacts. And the credit for the service I paid for that they cut off ! It appears I will need to sue Boost Mobile in small claims court for the damage they have done to my business. If they had a US based customer service I might have been able to talk reason with them. but no.  Sub contracting customer service overseas isnt worth the $$$ they will lose from FED UP customers like me. And Ive been with Boost for YEARS 

This report was posted on Ripoff Report on 09/21/2016 08:23 AM and is a permanent record located here: https://www.ripoffreport.com/reports/boost-mobile/nationwide/boost-mobile-sprint-nextel-worst-customer-service-irvine-california-nationwide-1329350. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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