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Report: #973373

Complaint Review: Target - Internet

  • Submitted:
  • Updated:
  • Reported By: Krystal — Lake Jackson Texas United States of America
  • Author Not Confirmed What's this?
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  • Target Internet United States of America

Target Waited 2 days AFTER black Friday to cancel online purchase so I didn't get my items Internet

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I purchased the RCA 7" dual screen mobile DVD player online THURSDAY 11-22 for $59. TWO days later, I received an email stating this item had been cancelled from my order because it could not be delivered to my address. I called the 1-800 # I found online & was told by spencer that the item was out of stock so my order was cancelled. He said over & over it was cancelled, sorry, etc. no offer to make things right, etc. I found this item in the store Thursday night & could've purchased it but I had already processed my order online & had no reason to believe it wouldn't be shipped until I was informed of that two days later, conveniently when the sale was over. My mother in law purchased the same DVD player AFTER me & hers has been shipped. Please explain this. Finally, I spoke with a man named Guy who said he was a manager. He told me to forget about my original purchase & HOPE it's on sale tomorrow for Cyber Monday & I purchase it early enough that it goes through this time. Please pull the call, this is no exaggeration. How can a manager's only option to help a customer be to HOPE it goes through next time of wait for the next sale?? Why did it take 2 days to tell me it was out of stock? And why would my purchase be cancelled but one placed after mine fulfilled?? This is unacceptable & something should be done.

This report was posted on Ripoff Report on 11/25/2012 10:35 AM and is a permanent record located here: https://www.ripoffreport.com/reports/target/internet/target-waited-2-days-after-black-friday-to-cancel-online-purchase-so-i-didnt-get-my-item-973373. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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