Complaint Review: The Shutter Company - Internet Internet
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- Author Not Confirmed
- The Shutter Company Internet United States of America
- Phone:
- Web: www.theshuttercompany.net
- Category: Blinds / Shutters / Window Care
The Shutter Company Paid 50% deposit - no shutters were ever ordered - complete rip-off and waste of time. Internet
*UPDATE Employee: The Shutter Company
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Salesman came to do a survey and quote, I paid a 50% deposit and was told 6/8 weeks delivery. After 8 weeks I constantly phoned and e-mailed and got little or no response. Was then passed to various other people, told various stories about delays and given false dates for installation. Consistently told that my shutters were on the next delivery, then they weren't, and this went on with all the same lies for weeks and weeks.
They only answer your calls if you're placing an order, not when you're chasing your delivery. My calls were hardly ever returned, and when they were, nobody had any information. There is no office, just a phone answering service so it looks like a big company.
After 3 months it was quite obvious that no shutters had ever been ordered and this was a scam. Do not give this company any money, you will not receive any shutters.
This report was posted on Ripoff Report on 02/15/2011 10:19 AM and is a permanent record located here: https://www.ripoffreport.com/reports/the-shutter-company/internet/the-shutter-company-paid-50-deposit-no-shutters-were-ever-ordered-complete-rip-off-a-695589. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
The Shutter Company
AUTHOR: Sandra - (United Kingdom)
SUBMITTED: Monday, February 21, 2011
Dear Anonymous,
We are constantly working to improve our customer service so your feedback is important to us.
Unfortunately, your order was one of a small number affected in the New Year period by unforeseeable difficulties with one of our major suppliers, whereby a succession of indicated shipment dates to us were not met and we were eventually forced to revert to an alternative supplier for these orders.
All of our shutters are made to order products, and we always maintain the highest quality standards, so resolving this issue did take a few weeks.This did mean that some customers during this period were inconvenienced, for which we apologise.
However, all have now been recontacted to either rearrange delivery at the earliest convenience (including the interim installation of temporary blinds without charge) or alternatively offer a full refund.
I have gone back through our order records and it is my understanding that a full refund has already been paid to you on this basis.
If you would prefer an alternative resolution or have any outstanding concerns whatsoever, please do not hesitate to contact us.
Sandra
Customer Services Team
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