TRACFONE defective cell phone---refused to replace--refused refund Miami Florida

I ordered a cell phone from TRACFONE and it arrived in a timely manner. The phone would not set up for use. i spent hours on an alternate line with their customer service before they determined the phone was defective. They sent me an air bill a few days later to return the phone. I did as they asked. Then I waited for a new phone.

After about two weeks I tried to find out what were they doing. They found the phone and gave me some run around about checking out the phone. I waited another few weeks. I called cusotmer service and was referred to corporate. Corporate would never answer my call. I have called several times and now I demanded they refund my money. Not response. TRACFONE should be at the top of the list of companies ripping people off.