Turbo tax Couldn't file this years taxes because last years nevert went using turbo tax.  Internet

I did my taxes using turbo tax.  It would not go because last year my taxes did not go and were not filed,  I got no notice last year telling me it did not go and i was charged for both state and federal.  This year i was charged 91.79 for use of Turbo tax.  When i got my charge statement it had 97.79.  I had to mail in this years taxes along with last years.  I don't kinow what is going to happen.  I tried to get i touch with Turbo tax and when i finally did both times i got someone who said "I don't know".  Never again will i use Turbo Tax.