Turbo Tax charged for doing my state and federal taxes. had special, 0 state, 0 federal, 0 fees Internet

Hello, my name is Orysia Chymera. I am writing to ake a complaint on a internet tax service, Turbo Tax. They had a special, no fees, zero for federal, and zero for  state. I did my taxes with them 2 weeks ago, and was charged 77.00.  I tried contacting them, but could not get any  email information, only a support chat. There were no phone numbers, or emaill address  to get a  hold of anyone. To me, that is false advertising. Plus they wouldnt e-file my taxes, like they did last year. I had to print them out and mail them. I didnt even know that, until I had received an email from them to print and mail my papers. I could have done all my taxes myself,  but I needed the money sooner. Now, I have to wait anyway, and am out 77.00.