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Report: #1361927

Complaint Review: United Airlines - Nationwide

  • Submitted:
  • Updated:
  • Reported By: krn1011 — Evans City Pennsylvania USA
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  • United Airlines Nationwide USA

United Airlines Refused to honor change fee waiver after major storm Nationwide

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I had to cancel an airline ticket due to the winter storm on 3/14/17. I was encouraged to see, nationally advertised, that because of extenuating circumstances, the change fees for 3/14/17 (affected cities) were going to be waived by American Airlines, United and Delta. This is a two-part trip, for business, that had to be re-booked for 3/28/17. The first leg was booked through American Airlines because United didn't have the time of departure that I needed. When I contacted American to reschedule - even though this travel didn't fall within their "eligible refund dates" because of the weather, I was greeted with courtesy and they waived the change fee anyway as a thank you for my patience and continued patronage. When I called United to re-book the second leg of the trip, from an affected city, I was told that I had to re-book and travel by Sunday, 3/19/17. I ONLY HAD 4 DAYS TO RE-BOOK AND TRAVEL FOR A BUSINESS TRIP without a fee? Not only was I charged a full $200 per ticket (2 passengers traveling), I was also charged $100 for using a travel agent?! As a business traveler, I would expect that there would be more accommodation for re-booking without a fee from an airline as large as United. Sorry to say that wasn't the case. So not only couldn't I complete my business travel because of the weather, I also lost an additional $500 in fees for something that wasn't my fault. I highly doubt the management at United would see that as a beneficial business decision. A one-way ticket for a one-hour flight from Newark, NJ to Pittsburgh, PA literally cost $745.20 with the fees added in - RIDICULOUS. I will never again fly United Airlines. I will tell every friend and relative I have not to fly United Airlines. I will warn every professional colleague with whom I interact not to fly United Airlines. I will post on every social media outlet I can find the injustice that I received from United Airlines. Shameful.

This report was posted on Ripoff Report on 03/15/2017 11:29 AM and is a permanent record located here: https://www.ripoffreport.com/reports/united-airlines/nationwide/united-airlines-refused-to-honor-change-fee-waiver-after-major-storm-nationwide-1361927. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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