Complaint Review: University Of Phoenix - Pleasanton California
- University Of Phoenix 7901 Stoneridge Drive Suite 100 Pleasanton, California U.S.A.
- Phone:
- Web:
- Category: Adult Career & Continuing Education
University Of Phoenix Misleading - Registration - billed for a class that I was told to go to by the recruiter while waiting for financial aid confirmation Ripoff Pleasanton California
*REBUTTAL Individual responds: UOP
*Consumer Comment: Do not stop once you begin
*UPDATE Employee: Explanation of Financial Aid
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I had began taking classes at UOP (secured by a student loan).
After completing about 4 classes, I had to take a leave of absence. After about 1 year and upon attempting to re-enter UOP, I spoke with a recruiter at the Pleasanton, CA office. I explained to her that I had secured a student loan for my previous courses and was unsure of my status with regards to securing funding. I clearly told her that I could not afford paying for the courses on my own and was reluctant to starting classes without confirmation. She encouraged me to attend stating that she did not foresee a problem with securing financial aid and that I would be notified immediately if there were any problems. I began class. After attending two classes without word, I initiated contact with the recruiter to find out the status. I was told that I did not qualify for a student loan because of my previous outstanding (default) loan. I told her that I wanted to withdraw from the course because I could not afford to pay own my own. Later, I began getting notices of failure to pay from the UOP. I wrote letters to the school, the Dean, and the President but never received a response. Then, I contacted the Financial Department to explain my situation and my reluctancy to pay the bill because I had withdrew from the course, I requested payment arrangements to avoid a negative credit reporting. I was told that I could not make payment arrangements and that I should get a loan to pay the balance in full. I am very disappointed at the strategies used by the recruiter to enlist me into the program with full knowledge of my history, situation, and financial standing. She insisted that I attend classes and that I would not receive any problems with withdrawing from the class nor be impacted financially by withdrawing. What can I do regarding this matter? I am very interested in participating in a class action suit against UOP.
Thank you for listening and any information you can provide.
Jozette
San Leandro, California
U.S.A.
This report was posted on Ripoff Report on 02/09/2006 12:05 PM and is a permanent record located here: https://www.ripoffreport.com/reports/university-of-phoenix/pleasanton-california-94588/university-of-phoenix-misleading-registration-billed-for-a-class-that-i-was-told-to-go-175510. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 REBUTTAL Individual responds
UOP
AUTHOR: Jozette - (U.S.A.)
SUBMITTED: Monday, February 13, 2006
Granted, I was fully aware of my finances and the loan was paid in full.
However, My complaint is with the recruiter who was informed of my full and complete situation BEFORE enrolling me back into the program. Instead of enrolling me and misleading me into believing there was no problem, she encouraged me to go to class. She also neglected to explain or inform me of any type of delays, procedures, policies, ramifications of my early withdrawl and default loan with the new enrollment. As a student, I depeneded on the recruiter and the institution to be forthcoming with information regarding delays, non funding, policies, etc. This did not happen. Therefore, yes, I still continue to blame the school.

#2 Consumer Comment
Do not stop once you begin
AUTHOR: Lloyd - (U.S.A.)
SUBMITTED: Saturday, February 11, 2006
Tracy,
I totally agree with your response. While attending UOP for the bachelor program, I was reminded by the financial advisor that once the cycle starts do not quit, stop, or take leave of absents. Those actions will disrupt the student funding process.
Since graduating from UOP, I continued on to finish a master program at a completely different university. The student loan program rolled over with the continuation. I am now to begin a doctorate through a yet the third university. The student loans rolled into that program as well.
I cannot stress enough that once a student begins their education quest using student loan funding, continue moving forward to completion. When students are admitted into the funding program, they are most likely to remain there all the way to the end.
The only concession is to stay with the program. If a student breaks the chain, they have created their own set of responsibilities to finish.

#1 UPDATE Employee
Explanation of Financial Aid
AUTHOR: Tracy - (U.S.A.)
SUBMITTED: Saturday, February 11, 2006
In reading your response, I found one thing that was NOT the U of Phoenix's fault. According to Title IV funding, 6 months after you stop attending school, your payments for whatever loans you have begin. Since you were out of attendance for a year, your payments would have began 6 months prior to that. If you did not make those payments as required, you went into default. If you went into default, then you are not entitled to Title IV funds.
With that said, if you received notices from the bank that you were in default or notices to pay or anything of that nature, then you should have known you were in default.
If you did not receive these notices that you were in default, then it is your lender you should be contacting and upset with. However, I highly doubt that.
As far as letting you start courses again without knowing about your Title IV funds, UOP allows students to start courses without being certified for financial aid for customer service and as a convenience to the student. Otherwise students would have to wait months to start while they wait for F/A to be funded. Which by the way ALL other traditionals colleges and universities do not do this. They make you pay your tuition up front in full. UOP takes the risk of deferring your tuition until you are funded. In your case, it seems as if you were in default of your loan, you knew about it, yet you still were allowed to take some courses. Now you are mad because you didn't know about your finances? The only thing I can say is that you need to take responsibility for your own decision and your own Title IV loan and what you owe. Read your enrollment forms and your financial aid forms.


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