Vivid Seats Tickets purchased never delivered Internet

I purchased tickets from Vivid Seats on September 11th 2018 for a Montreal Canadians came on October 13th against Pittsburgh in Montreal.  The tickets were to be electronicaly transferred on October 11th.  The tickets never arrived.  Repeated calls to Vivid Seats customer service did noy resolve the issue and when escillated to the manager level I was told that they would open an investigation after the game if I did noy receive the tickets.  I'll be out $400 in hotel fees even if they refund my money.

I was told that the seller is paid when the tickets are ordered and the agreement is that they send the tickets electronically 2 days before the event.  The original seller has no incentive to send the tickets because they have already been paid for.  Vivid seats claims they have no responsibility to deliver the tickets even though I paid an additional fee to have them secure the tickets for me,

Their customer service is horrible and they claim no responsibility to secure the tickets.  This is a horrible company which I will never use again.

Vivid seats is a complete ripoff.