Vivid Seats Frauds sell tickets and don't send until the game is almost over. Won't give refund. chicago illinois

FRAUDS. DO NOT USE THIS COMPANY FOR DAY-OF TICKETS. They will take your money and not deliver on the tickets. Customer service will not return your money and upper management will not call you back. (Also they have to upstanding reputation with consumer interest groups like BBB. They have a 93% dissatisfaction rate with the BBB)

We bought tickets to a game a few minutes before it started and we never got the email with the information needed to accept the tickets to actually get into the game. We argued with the customer service representative, for thirty minutes about how we couldn’t get into the game because we never received the email.

THIS COMPANY IS A HUGE RIP OFF. THERE IS NO REASON TO USE THIS COMPANY AS THEIR HIDDEN FEES DON’T MAKE THEM CHEAPER THAN USING A REPUTABLE COMPANY LIKE STUB HUB OR TICKETMASTER.

We jumped through all sorts of hoops that you never have to do with Stub Hub or Ticket Master in their stupid registration process. All their other emails showed up instantly except the one with the actual information we needed to get our tickets,

Furthermore, when comparing prices, Vivid Seats, DECEIVES YOU by not telling you about their $25 fee per ticket until you are partially through the buying process. If we were aware of the ridiculous fees, and all the hoops you have to go through to get the ticket, we would have used a company we trust where you truly receive the tickets instantly.

How much longer should we have stood outside the stadium, waiting on an email that didn’t come into my husband’s inbox until an hour and a half after the game started? We screen shot the phone when they finally came in. NOT ONLY ARE WE OUT HUNDREDS OF DOLLARS, BUT MISSED THE PLAYOFF GAME ALTOGETHER. THESE GUYS ARE FRAUDS.