Capital One refused to retract 5,238.44 from Vivid Seats even when Vivid Seats never provided proof of the tickets I purchased Internet

In summary, Three tickets to a convention called Bravocon were purchased by my 16 year old step daughter.  The Convention is 11/14/25 - 11/16/2025 in Las Vegas, NV for a total purchase price of $5,238.44.  Capital One informed me they could not do anything,unless I agreed to prosecute my daughter.  I accepted this, and agreed to wait for the tickets to come in the mail and I hoped to resell them or attend. 

I began to notice on the Vivid Seats app there is no purchase history for the Bravocon event or tickets under my account.  The same account Capital One paid Vivid Seats from.  I called Capital One and asked them to help get the tickets for me.  Vivid Seats NEVER provides them with tickets. They actually send a false account number, tickets to a totally different event, and an event that occurred last year.  I have never heard of the event in question nor attended (it was a Mets and Cubs game in 2024). 

In addition, tickets sold out June 6, 2025 and still I had no tickets.  Vivid Seats would not provide tickets to Capital One, to me, and there was no order history of tickets being purchased by me to the event.  This was made clear also in the next few days when they state they have no record of ever doing business with me.

Despite this, Capital One refuses to refund my money. I now have zero tickets, no account number and am out $5,238.44.  I go back and forth with Capital One and finally, a customer service representative informs me that Capital One is partnered financially with Vivid Seats.  

I began to contact Vivid Seats.  For days they say that they have no history of ever doing business with me nor of receiving payment from the Capital One account I provided.  Then I submit a screenshot of the dispute I filed with Vivid Seats.  Within hours I received an email from a separate department at Vivid Seats staging. We resold your tickets and they resold for less than half of what you paid.  Expect a refund within x amount of days.

I never received any tickets,  I never saw proof that tickets ever existed, and neither did Capital One.  Then they say they sold my tickets after I filed a dispute with Capital One asking them to get my purchased tickets.  They never told Capital One they were reselling my tickets, nor did they tell me.  

It is the perfect scam.  Selling my tickets because I filed a dispute with Capital One? I only filed a dispute with Capital One because you would not provide me with the tickets I purchased from you and that is not legal nor is it a reasonable action to take.  

I have attached communication between myself and Vivid Seats.  Please, if I am leaving out any proof of these claims allow me to provide it.  Most of this communication occurred on my cell phone while I was working out of town.  I am frustrated to say the least.  I know now they scammed me and they are stringing me along and there is nothing I can do.  Their business practices, to say the least, are deceptive and I am not the only person.  It is a scam they are documented as doing, and Capital One will do nothing because there's a clear conflict of interest.  They stole from me.  

OF NOTE: The ONLY reason I received any sort of refund is ONLY because I persistently challenged them on my tickets.  If they resold them, why never tell me?  Suddenly they say they’re resold after days of me demanding refund in full.  It is so evidently a scheme in their favor only.  Grossly unfair

There is no paper trail or documentation to drive any of this.  We just take them at their word?  I gave them over $5,000.00 to which they have never ever produced tickets.  Then, they say, we sold them and for less.  Take our word for it??? And somehow this company profited $5,238.44.  I don’t believe they resold any tickets and why would that do so for more than half what the price was?  There is only one winner in this scheme….. Vivid Seats and it is so evident how dirty they are.