Vonage ripoff- early termination charges Nationwide

We signed a contract for 1 year. Called the day before the contract was to expire to let them know we would not be continuing b/c they had told us they automatically renew without notificaton from the customer. Instead, they cancelled the account immediately - even though we told them the year would be up in the following day and that's when we wanted to terminate and then charged us $39.99 in early termination fee. When we called customer service they told us that we had indeed cancelled early (even if by one day) and would have to pay it. We had paid them online via bill pay but was never set up as automatic payments. We schedule them each month, so we never authorized them to charge anything to our account yet they did so with this fee. We ended up having to call our bank who refunded our money and did an investigation. We won and vonage never got the money back but they SUCK for us having to go through all of this crap. Even though it is extemely inconvenient to have to keep up with the exact day your of contract my advice is to do it that day. If you wait even 1 day later they will go ahead and bill you for the month and say you can't cancel retroactive so you will be out for that month. You have to do it on the exact day or your screwed either way.

M
gaoiubl, South Carolina
U.S.A.