Walt Disney DVD's took money, never received product Internet

I never received the following, here is the letter (below) I received from Disney a month later. Can I get a refund somehow?
 
 
Dec. 5, 2009 20:39:05 PST
Transaction ID: 72646767XP5969700
Hello Chris

You sent a payment of $24.92 USD to Walt Disney DVDs (contactus@waltdisneydvds.com)

Merchant
Walt Disney DVDs
contactus@waltdisneydvds.com
404-437-6066

 
Letter from Disney
 
toChris 

dateTue, Jan 5, 2010 at 9:56 PM
subjectRe: never received my order
mailed-bygmail.com
signed-bygmail.com
hide details Jan 5 (10 days ago)

We apologize for the delay in answering your email. Our email and website database was lost by our web host and we are in the mist of rebuilding.
 
We do not have access to any tracking numbers at this time so we have no way of tracking the packages. Be assured all orders were picked up and shipped as stated by the USPS. This is all we can do, the rest is up to the USPS for the delivery. This is a busy time of year and a lot of packages get lost in the Christmas rush as they do ever year, this is just a fact of life with and all the shipping companies. We do suggest on our website for all our customers to purchase USPS shipping insurance. This will insure you that the package gets delivered or the USPS will reimburse you for the merchandise shipped. This is an option we give when you check out. We do not require this purchase because so many customers complained they did not want the USPS shipping insurance and will take that risk on their own. We state on our website that we are not reasonable for any packages lost, stolen or damaged without the USPS shipping insurance purchased and stated on their order invoice we emailed. This is all detailed on our website when you place your order. If you check around this is the policy of many companies because you cannot trust the USPS or any of the shipping companies these days for on time deliveries.
 
We understand the tracking numbers were lost by our web host and we are working on that. Even with the tracking numbers the package would still be lost or misplaced and without the USPS shipping insurance you still are in the same situation.  At this time without the USPS shipping insurance stated on your emailed invoice there is nothing more we can do. All we can do at this point is wait and see if it turns up somewhere in the USPS system and gets delivered.
 
We apologize for the trouble.
Bill

This was the reply I received from Paypal today

Hello Chris  After careful review, we have concluded our investigation of the Buyer Complaint described below. We have decided in your favor, however, we were unable to recover any funds from the seller's account. As stated in the PayPal User Agreement, recovery of funds associated with a Buyer Complaint cannot be guaranteed. Please know that we will make our best effort to recover the funds in question if they become available in the seller's account in the future and will take appropriate action against the seller. Such action may include issuing a warning, a temporary restriction, or terminating the account. Keep in mind that PayPal uses a number of factors to determine when to take action, including member complaints. Due to privacy laws, we cannot discuss the details of any action taken. We hope you understand our policy and that it assures you that you are safe using PayPal.

I think I'm going to start my own website with all of this info.