World Education Services refusing to correct order Internet

I sent a request for three sealed copies from WES on June 26^th. I was charged $152.55

A week later, I only received two copies. 

I went to the website and sent an email through the site explaining the situation. I did not email them directly because they have no email listed. http://www.wes.org/contact.asp

A day later I received an automated receipt. 

Now 5 days later, I still have had no response saying they will contact me in one day. Today, June 5^th, I called them to enquire on the situation.

The rep asked me to send the original email. I informed her that I could not since it was done through the website. She didn’t believe me.

She gave me an email address to write the complaint again. Just now I received the following:

Dear XXXX

I checked our system for your file and it shows 3 copies of the report was sent out to you via regular mail.

Best regards,

WES Customer Service

 They are refusing to send another copy and basically calling me a liar.