Report: #1484765

Complaint Review: Abebooks -

  • Submitted:
  • Updated:
  • Reported By: JP9819 — Savage Minnesota United States
  • Abebooks United States

Abebooks Lost Books - Austin, TX ABC - Saint Louis, MO Resold a book that I purchased from them for 5x price I paid and refused to send me the book I purchased

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Purchased an overpriced book on Abebooks through their vendor Lost Books in Austin Texas and almost 3 weeks after shipping confirmation the book still had not arrived. I contacted seller and they claimed they could not find the book and offered to either keep my money and put me on a list if the should by chance come across the book or refund the purchase.

After some digging I found this seller was trying to resell the book I purchased (the new listing has the EXACT SAME inventory number as my order) for 5x the price I originally paid for it. I contacted Abebooks to dispute this fraud by their seller only to get a generic email saying to contact seller. HUH?? I did some deep searching online for customer support phone number as they do not publicize it on their website to get a recording to call back during business hours, I called well with in their business hours.

Unfortunately I still needed the book so I found another seller selling a new copy of the book for double what I paid for the used book and purchased from ABC Books in Missouri. Four days later this seller sends me an email asking for $30 extra for heavy book shipping, mind you the book only weighs 8oz. Reluctantly I paid the extra processing only to have Abebooks double charge my credit card, cost of the book again plus the $30.

The charge was declined and they canceled my order without being able to contact them on their error. I immediately contacted the seller to let them know of the error on Abe’s part and a week later I still have no response from seller or Abebooks. Do not waste your time or money on Abebooks, Lost Books or ABC Books. 

This report was posted on Ripoff Report on 09/09/2019 09:25 PM and is a permanent record located here: https://www.ripoffreport.com/report/abebooks/lost-books-austin-tx-abc-mo-i-1484765. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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