AL 1990 Damaged vehicle and refusing a claim Cincinnati Ohio

I contracted with a transport broker and they assigned AL 1990 LLC as the carrier. I thoroughly described my requirements with the broker. The vehicle is inop with detached body parts. Broker assured me all is good. When the carrier arrived to pick up the vehicle he was mad because he was expecting a complete and driving vehicle to just drive onto the trailer. He handled the parts like they were scrapmetal and improperly loaded them on the trailer.

Upon delivery, I immediately pointed out the damages but he refused to document them. Not his job. I began attempting to contact the broker to report it and inquire about the claim procedure. I was eventually in touch with AL 1990 and they informed me that they transport only vehicles, no parts. However, instead of the driver following this company policy, he chose to accept the load and proceeded to stack parts without securing them. Substantial damage occurred as a direct result.

AL 1990 is telling me that I have no claim because the load violated their policy. If so, the driver should have declined the load. But, since he chose to continue, the responsibility for the damages are on the carrier. I knew nothing about this restriction and he was apparently unprepared to properly load and secure such a load. Yet, he did it anyway.

I asked for a receipt for the payment and a copy of the paperwork after the delivery. I was told that everything is digital and would be emailed to me after I signed that I received the vehicle. ALL that I was shown was a signature screen on a smart phone, so I signed it to receive the bill of lading. It confirms my statement that he said he has nothing to do with damage reporting. Nothing was annotated regarding any damage. His demeanor and mannerisms made this a very intimidating encounter.