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Report: #1480821

Complaint Review: Alaska Airlines - Eugene, Roseburg, Seattle, Albuquerque Or, NM, WA

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  • Reported By: Molly Jacobsen — Roseburg OR United States
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  • Alaska Airlines Eugene, Roseburg, Seattle, Albuquerque, Or, NM, WA United States

Alaska Airlines Bank of America FIA Services Alaska Airlines Credit Card Mispresentation-Cancelation Eugene, Roseburg, Seattle, Albuquerque Or, NM, WA

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On June 5th, I applied for a Alasaka Airlines credit card.  I was approved instantly for a 5K credit and told that if I want to use the card immediately, I could.  I proceeded to print out the temporary information, which had no expiration date or contact information, but which did state that my card should arrive in 7-10 business days. 

At the time of the incident I had charged over $1300 on it with no issues using the credit card number, expiration date, and CVV given to me via the online application process via the Alsaka website.  The credit card had not arrived by the time I left on a short 3 days trip to New Mexico to make our visit to three tweens we are adopting from foster care. 

I had made reservations at Motel 6 and called Motel 6 to confirm they went through.  Our room was being held and we had a credit card on file they told us.  Our flight was delayed due to "lost paperwork" at our flight origin as we sat for two hours in a hot plane.  When we arrived in Seattle, our flight was delayed again....for five hours.  While waiting, I called to let the motel know that we would be arriving later than expected. 

I was told that our room at been canceled because the card did not go through.  Alsaksa Airlines customer service gave me the phone number to contact the credit card company.  I was in a panic.  The last thing three tweens in foster care needed was another disappointment, especially from adoptive parents.  Housing was scarce due to the Senior Olympics in Albuquerque, NM and I had already spent hours just locating a rental car and trying to find a motel room.

  The next cheapest rooms were over $175/nite...something I could not afford.   I called the number give me and was connected to a customer service rep who told me that Motel 6 had canceled.  When I challenged this, he stated that my "temp info" is "not valid."  After clarification, he stated that the expirations dates were wrong.  I stated that it is what is written on my paper. 

He stated that the temporary information is provided by Alaska Airlines and not Bank of America and is not valid.  They could not tell me how or when it became invalid.  They stated that I have to wait now until I get my physical card and that it takes 4-6 days.  I stated the paper I have in front of me states it takes 7-10 BUSINESS days.  I appleid 6/5.  (It had been 9 business days.)  They asked if there was something on the paper showign how long the temporary was good for. 

I stated no (there isn't).  So, here I am in Seattle, WA on my way to Albuquerque, NM to meet my adoptive children for the first time and I am without housing because my credit card is canceled without notice, text, email, or any other communcation.  Bank of America blames it on Alaska Airlines.  I have no way of knowing who to contact.  I ask that they reimburse me for the difference in motel costs.  They refuse. They state they can expediate my new physical card... but I have no place for them to expediate it to since I have no housing! 

They tell me that they can "add an authorization to the card" that will allow me to continue using my temporary card.  They seem to miss the point.  My housing was canceled becasue of them.  I ask if they can help with the difference in costs since it was their fault..and am told no...they never provide compensation.   I was told a complaint was filed.  I'm unsure what this means or how it helps me.  I'm in tears and distraught.  A few kind passengers offer to help me find some housing and I locate a place, waking up the homeowner at 2 in the morning, an extra 15 mlies away from our original distination...then waking her again at 3am when our flight was delayed again.

  Our flight arrives in at 5am, 5 hours late...we don't get to bed until 6am and need to meet our new kiddos at 8am...short, very stressful night.  BEWARE!  The way this was handled was wrong.  We "officially" cancelled our card.  We are now home and our new physical card has arrived.  It is being shredded.  We are disappointed.  Alsaka, there is a disconnect somewhere in the process that shouldn't be there.    

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