Complaint Review: Amazon.com - Seattle Washington
Amazon.com Dave Clark, SVP, Worldwide Operations and Customer Service at Amazon Jeffrey Helbling, Vice President Jeff Bezos, President False Advertising by Amazon - Shipping Defective Item Seattle Washington
*Author of original report: The account of 30 pieces of silver, and Orwell’s 1984 beat you to it!
*Consumer Comment: Reading Comprehension
*Author of original report: Stop trolling me!
*Consumer Comment: Yes and the facts are this...
*Author of original report: The Knowledge of Facts
*Consumer Comment: Unrealistic and Wrong
Foreword: One of the symptoms of corporate fascism has been described as "the erosion of the rights of the individual, when corporate rights are expanded, this expansion tramples the rights of the individual."
Perhaps, my latest email to theree senior exectives at amazon would be self-explanatory...
- Dave Clark, SVP, Worldwide Operations and Customer Service at Amazon
- Jeffrey Helbling, Vice President
- Jeff Bezos, President
[Dated: June 10, 2021]
The DeWalt Impact Driver Kit (DCF887D2) was falsely advertised on Amazon website as "returnable" at the time of purchase, a claim proven to be untrue. [I paid about $240.00 including shipping and customs.]
Additionally, you've shipped me a defective unit, which simply won't work--the chuck won't retain the screw bit, and it falls out.
[I've since discovered that the defect is widespread among DeWalt impact drivers, and the fault should have been known to Amazon, judging by the scores of complaints that are posted on the Internet, including on Amazon's own website.]
As advised by various "customer service reps." including Spencer W. I have tried to return the defective item to Amazon Returns over the last week or so, but without success.
More than a dozen shipping and courier services including FedEx, UPS, Yamato Express, Sagawa, ECMS, Nippon Express, OCS, and Japan Post have all refused to ship the package.
I attached a screen shot of the package tracking summary to my previous note to SpencerW, which shows it was refused by the authorities at Kansai International Airport, Osaka, costing me about $96.00. [Source: EMS package tracking https://trackings.post.japanpost.jp]
Power tools with more than one battery cannot be shipped from Japan to the US, according to the postmaster at Japan Post. [The kit includes two batteries.]
Details of my communication with DHL, which probably operates own freight planes, were emailed to Spencer W on Monday. [Amazon had refused to provide return authorization by DHL.]
It's unfathomable why one of the world's largest and seemingly mature companies would have to resort to deceptive sales practices, dumping defective products on its customers in foreign countries who have no way of returning them. It's unprofessional, immoral and must be illegal.
You've acted in bad faith and with malice. Shame on you!
I hereby demand a full refund by return.
[Should Amazon be interested to recover the defective tool, using own shipping agents, it would be available at my home address for the next 30 days, after which time it would be disposed of properly.]
Amazon's latest response:
I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter won't receive a response.
We appreciate your understanding.
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This report was posted on Ripoff Report on 06/09/2021 05:18 PM and is a permanent record located here: https://www.ripoffreport.com/report/amazondotcom/seattle-washington-dave-clark-1508845. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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